My primary responsibilities are to provide administrative support in the adult ministries for the Pastoral team.

I support the mission of Truth For Life by providing excellent customer service to our donors whether they communicate with us over the phone, through the mail, or email-Effectively communicate with customers and troubleshoot their questions which resulted in enhanced donor experience-Was the first to learn the OPEX Falcon Document Scanner to process mailed in donations for my department. As a result, I was given the responsibility for training five other representatives to ensure they understood the machine and that the process was consistent. I also took initiative and wrote step-by-step documentation on how to run the machine so potential questions are answered-Co-presented to the entire organization on how the customer service department processed mailed donations in Mavro Imaging. For this, I was required to create a presentation in Microsoft PowerPoint and give a demonstration how these donations are processed-Worked cross-functionally with my organization’s IT department to troubleshoot an issue regarding mailed in foreign donations. I managed the project by reporting if their proposed solution was resolved in the testing environment before being updated in the live version-Planned, developed, and implemented a curriculum for handling rejected check transactions-Built and maintained professional relationships with customers to increase customer retention.

I had the opportunity to intern at my University's book store where my main responsibilities were to merchandise the store to entice sales, enter data for product orders, and operate a PTS system. -I was responsible to visually merchandise the store in a way that will enhance the customers shopping experience. This required me to strategize the merchandise by defining, designing, and implementing a creative visual merchandise strategy for my University's bookstore. -I got the opportunity to collaborate with the head buyer to give input what was currently in trend while also keeping in mind the intended target market.

-Utilized in-depth product knowledge to assist customers in the selecting and purchasing of merchandise-Maintained superior product knowledge as well as introduced promotions and new opportunities to customers -Demonstrated high-quality product presentation by ensuring merchandise was displayed to performance standard in addition to replenishing when needed