Meghan Moore Email and Phone Number

-Designed, implemented, and managed every aspect of the Skipper customer experience-Built out all CX processes and infrastructure, from the phone system and email templates to the CRM- Hired, trained, and managed my team of (on average during my time as manager) 12 Booking Advisors, 4 interns, and 6 offshore agents in Jamaica-Increased the client capacity of each Booking Advisor 50% by implementing strategic changes-Maintained an average lead conversion rate of 36% -Consistently produced a measurably positive customer experience, with 94.9% of the company’s 1,188 customers rating Skipper 5 out of 5 stars on Trustpilot-Served as the liaison between the CX team and the product, design, operations, and marketing teams-Pitched crucial product ideas, and worked with the tech team to see them through development, testing, go live, and evaluation-Conducted reporting on KPIs, lead characteristics, customer experience trends, and any other data-set relevant to my team and the customer and hotel experience-Assisted with launching key partnerships with The Knot.com, Convene, Buster, and the Hospital for Special Surgery-Overhauled the customer experience to reflect major company re-branding from logistics (email addresses, logos, phone greetings) to messaging (email templates, phone scripts, retraining)

Skipper is the leading website for booking 9+ hotel rooms. From wedding room blocks to corporate groups, Skipper allows groups of all types to easily search hotels, compare discounted group room rates, and book online.-Came on as the second Travel Advisor when the company was in it’s infancy-Proactively managed client requests to drive bookings-Responded to inbound customer questions and issues via phone and email-Hired and trained our third Travel Advisor-Began building out more sophisticated processes and scaling the team

Signpost is a leading online advertising startup that connects local businesses with new customers. -Cultivated leads through the sales cycle from qualifying to negotiating to closing -Consistently met or exceeded sales targets -Promoted to Sales Executive in less than 6 months -Elected by peers to serve on the Sales Council, to represent the sales team in meetings with management

Conducted social research on publicly traded companies to support socially responsible investment portfolios. Collaborated on special projects with social research analysts related to corporate governance, energy, tech, and several other areas.Researched and wrote monthly social research issue reporters for client and marketing distribution. Researched and wrote company profiles to guide investment analysis and compliance reporting.