Meghan Morrow Email & Phone Number

West Point, Ny, Us

West Point, Ny

►Develop and grow Employer Partnership Program. Acquired six partners within eight months. Acquire, foster and steward Employer Relationships to help build pipeline of companies to hire West Point graduates. Have built relationships with over forty employers. ►Initiated process improvement - leading technology project to integrate and remodel registration system from spreadsheet directly into CRM system resulting in saving department more than ten hours of work per week.►Lead, coordinate and facilitate Webinar Wednesday speaker programming series. Engage with and coordinate employers to present their company to West Point graduates.►Register West Point graduates for Career Services - advising, programming and career conferences. ►Monitor and respond to all administrative requests of the Careers team. Post hot jobs to social networks.►Facilitate collaborative meetings across internal teams to help the organization present a more united front and complement each other when building relationships with businesses and graduates.►Lead Career Services efforts to write Careers portion of AOG engagement brochure.

Www.Mmmhomedesign.Com

►Meet with potential clients to discuss their needs and wants as well as available services. Provide quotes and estimate for projects and s►Develop floor layouts to illustrate furniture placement and design multiple looks for the client based on their requirements.►Provide full service project updates and designs, create purchase lists for clients to self-order products, ensure satisfaction and generate invoices for client payment.►Order products for clients, coordinate with vendors, assure quality control on behalf of the client and solve any delivery/product issues.

Completed certification course in Interior Design.

►Owned relationship between Synovus’s Information Technology Division and following strategic lines of business: Sales, Product Development, Marketing, Private Client, Loan Administration and Innovative Solutions.►Built strong relationships with customers to achieve a thorough understanding of their business processes, key drivers, and measures of success. Participated and provided input on short and long-term strategic business plans. ►Maintained customer project portfolio and regularly reviewed with line of business executives. Responsible for understanding changing customer needs, facilitating prioritization, managing impacts and communicating to affected parties. ►Led regular portfolio review meetings with the CIO and Senior Director of Technology to keep them abreast of status and priority of customer projects as well as customer satisfaction with IT.►Created Statements of Work for customer projects to obtain IT timeline and resource commitments. Regularly presented projects to IT Senior Management for approval at Steering Committee meetings.►Owned vendor relationships. Negotiated and executed NDAs, drove Information Security risk assessments, led RFP process including requirements definition, vendor scoring, selection, and contract review with Legal Counsel to ensure appropriate protection.►Advised customer on sourcing options for solutions. Evaluated and recommended internal vs. external options. Drove external hiring of consultants when necessary.►Defined and documented client project requirements using industry standard business analyst methodologies and practices. Identified areas for process improvements and gave recommendations.

Chicago, Il

Solution Manager (6/2004 - 7/2005)►Managed billing, order management and customer care software implementation projects from inception through implementation. Led teams to achieve milestones and ensured client satisfaction.►Led project team of 12 with three direct reports in coordination of requirements gathering, approach creation, test plan creation, testing, delivery, and implementation to client on time.►Conducted weekly status report meetings with all UNE-L team members to review risk areas, open issues, and work plans for the upcoming weeks. Ensured accurate time reporting and efficiently track estimated vs. actual hours to ensure high profit margin.Consultant, Release Management Team (2/2003 - 6/2004) ►Facilitated Release Management process for managed services offering between large telecommunications companies with over 1.8 million subscribers.►Executed system development lifecycle from requirements gathering, approach creation, and production deployment, communication of release notes, and demos to client.►Organized internal testing, packaging, and deployment of releases, patches, and hot fixes to ensure on time deliverables. Consultant, Billing Team Lead (8/2000 - 2/2003)►Led consultant managing billing team to support Telution's largest client's billing operations group. Responsible for facilitating 16 bill runs per month for over 300,000 subscribers.►Facilitated bill run task force to evaluate business processes, proposed and implemented more efficient process for bill runs and payment runs. Reduced total bill run time by 50%.►Created materials and train team members and client on billing software functionality. ►Managed, tracked and troubleshoot root causes of billing issues using SQL within a Service Level Agreement timeframe.►Designed bundled product offering of telecom services for client and served as Portfolio Management Tool subject matter expert. Trained client on most efficient product set up and invoice configuration.

Lisle, Il

►Researched market entry strategies for Brazil, Chile, Argentina. Facilitated study on the Japanese telecommunications industry. Studied vertical market trends in mergers and acquisitions, capital spending, and international investments. ►Compiled strategic information from cross functional groups for the North America Market Report.