Meghan Oconnell Email & Phone Number

Colorado Springs, Colorado, United States

I specialize in forecasting, staffing optimization, and efficiency improvement. Using advanced data analysis, SQL, and visualization tools, I develop actionable insights to align staffing strategies with business objectives. I partner with leaders to enhance resource utilization, streamline processes, and support long-term operational success.

Colorado Springs, Colorado, United States

I provided personalized sales support by helping customers choose the best mobile products and services to meet their needs. My role involved offering expert product recommendations, closing sales, and delivering exceptional customer service to drive customer satisfaction and retention.

I assisted customers by resolving issues and answering inquiries via social media platforms. I provided timely and efficient support, ensuring customer satisfaction while maintaining a positive brand image online.

I built and maintained reports using SQL and Excel to support business operations. I defined new business processes to enhance efficiency, analyzed data to generate insights, and provided stakeholders with accurate, actionable information to drive performance and decision-making.

Remote

I escalated operational issues, cascaded critical updates to operational leaders, and developed insight reports. These reports provided valuable data to help leadership make informed business decisions, enhancing operational efficiency and performance.

Colorado Springs, Colorado, United States

I supported a team of 10 Tech Specialists who handled inbound customer calls. I provided guidance, resolved escalated technical issues, and ensured the team had the resources and knowledge needed to deliver high-quality support. My role focused on mentoring team members, improving customer service outcomes, and driving overall team performance.

Colorado Springs, Colorado, United States

I provided front-line assistance to customers, troubleshooting technical issues and resolving inquiries related to mobile devices and services. I focused on delivering efficient and effective solutions, ensuring customer satisfaction while handling a high volume of inbound calls. My role required strong problem-solving skills and the ability to communicate.

Colorado Springs, Colorado, United States

Evaluated adherence to banking regulations by verifying document validity and compliance with internal and external requirements.

Colorado Springs, Colorado, United States

Managed large amounts of money with accuracy and trustworthiness. Consistently exceeded sales targets, contributing to branch success. Gained valuable experience in banking operations and customer relations.