Provide customer-centric support, meet deadlines, and collaborate with customers for solutions.Build relationships with customers and maintain positive relationships with grocery store staff.

Market and sell high quality kitchen tools and accessories through in-home demonstrations, virtual parties, booths at trade shows and fundraiser programs.Attract and recruit active team members to build a growing business.Design marketing materials and website to generate new business.

Assessed and mitigated risks introduced during planned releases by evaluating systems to ensure proper internal controls are functioning as intended.Leveraged professional expertise to develop and execute test cases to identify control gaps and weaknesses.Lead and coordinate multiple UAT project test plans with strict deadlines for quick code turn over dates by using the Agile or Waterfall methodology development.Partnered with cross-functional teams and business leaders nationally to design system enhancements and troubleshoot technical issues that involve the prevention, detection and response to control related risks and deficiencies.Assisted team with creating data in back-end systems to be used in test cases.

Ran conference calls, meetings, trainings and webinars for coordinators, supervisors and auditors to keep all teams up to date on procedures and process changes.Used professional expertise and judgment to evaluate projects and execute test cases of proposed systems enhancements.Provided technical and/or analytical support to one or more departments or work units with limited supervision.Identified activities and systems gaps that require analysis, investigation and resolution.

Managed the overall training activities and processes including problem solving, decision making, and partnering with leaders for the South Area Business Finance Operations Team with remote Supervision.Collaborated with Curriculum Development Consultants to develop Curriculum for New Hire, Excel, Government Compliance, Global Training, Customer Service, and Finance Departments.Scheduling of all learning and development sessions to ensure execution by training priority dates.Work with reporting to develop a system to measure the completion tracking and evaluation of course effectiveness.Provided training support to Supervisors and Center Teams assessing the continuation of learning outside of the classroom and training effectiveness.Practiced adult learning theories and methodology.Using problem solving and conflict resolution skills to manage learning program distribution for stakeholders and content developers.Utilized daily systems and processes for training department administration and training evaluations.

Analyzed financial ad-hoc reporting to identify financial trends and inconsistencies.Responsible for reporting results to leadership focusing on promotional and contractual incentive credits ensuring budgetary compliance.Presented process improvement recommendations for reporting and crediting root causes to reduce revenue leakage.Completed internal audits for multiple departments to identify trending errors to improve the quality of work.Proactively recognized opportunities for system improvements and breakdowns as identified in daily audits; ensuring utmost efficiency and productivity of procedures and excellence in quality.

Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services. Demonstrated equipment functions and network capability. Performed rate package evaluations and propose solutions that best benefit the company and the customer.

Responsible for inventory functions, cash reconciliation, customer facing transactions and general office duties.Maintained proper inventory levels by determining appropriate minimum and maximum levels. Responsible for semi-annual and monthly physical inventory counts. Resolves inventory discrepancies as instructed. Followed guidelines to prevent loss of inventory.Assisted management team with opening/closing of location and communicating updates on policies/procedures as well as other duties as assigned.

Primarily handled all inventory and merchandising aspects of the retail stores in multiple locations.Ensured all fixtures and walls are set according to plan-o-gram.Created daily ICS Checklist to help manage the daily responsibilities of the position in a more efficient and productive manner implemented district wide.Assisted with communicating updates on policies and procedures.

Exhibited quality customer service from greeting point through departure; ensuring that all aspects of a customer’s needs are met and that every customer has a positive experience.Ensured that all appropriate documentation and data entry is complete.Assisted in the administrative functions of the store, including cash management and asset protection of store inventory.