Meghan Elwell Email & Phone Number

• Builds and maintains relationships with community members, educational partners, and participants to develop individual personal goals while following policies and procedures
• Facilitated Job Search and Employability Skills workshops as a certified Goodwill Instructor to the Achieve adult program, New Directions youth workshops, and community partners
• Prepared and delivered eight speeches, provided constructive feedback to speakers, and mentored club member to offer knowledge and perspective useful to mentee’s goals as member of Toastmasters International
• Plan and implement community service projects for AmeriCorps members as a Service Project Committee member
• Develops curriculum for Achieve program in areas of communication, job search preparedness, personal growth, general wellness, and professionalism

Grand Rapids, Michigan

• Contributed to employee growth through verbal coaching and written evaluations, relaying clear expectations, and recognizing and appreciating teams and individuals
• Organized and facilitated weekly staff meetings, Annual Plan meeting, and concierge training
• Supervised staff of 100+ in day to day duties of operating an 18-screen movie theater and providing customer service for up to 10,000 guests per day as Manager-in-Charge
• Planned, budgeted, and executed employee incentive programs and events to maintain employee motivation and uphold commitment to providing superior service to guests
• Utilized problem solving, conflict resolution, and negotiation skills to exceed expectations resolving customer concerns and emergency situations
• Assisted in personnel decisions including recruitment, onboarding, employee payroll, and training and development opportunities

• Monitored membership representatives to improve procedures and guidelines reducing error and developing effective processes resulting in saved time and labor costs
• Develop and sustain relationships with members of the community to retain current members and ensure new member enrollments
• Greeted guests entering the zoo providing excellent customer service and accurate information about membership, volunteering, general zoo questions, and special events

Grand Rapids, Michigan

• Managed content on the World Affairs Council of West Michigan Website
• Assisted with Great Decisions Lecture Series, WorldQuest trivia competition, and special events as needed
• Member of the Global Young Professionals planning committee assisting with planning and implementation of events

Kalamazoo, MI

• Intern to Chief Judge of the 9th Circuit Court and Chief Judge of the Kalamazoo County Probate Court
• Researched, wrote, and secured planning grant for the implementation of a juvenile mental health court in Kalamazoo County
• Assisted in researching mental health and behavioral mental health concerns among juveniles in the justice system, as well as broader mental health Michigan legislature

Grand Rapids, MI

• Processed incoming and outgoing mail in facilities using automated mail processing equipment and manual methods of sorting and distribution
• Bundled and transferred processed mail from one area to another, handling parcels weighing as much as 70 pounds
• Followed established safety precautions, procedures, and policies while performing all duties
• Removed sorted mail from bins and placed into appropriate containers for further processing based on area codes and priority of mail

Denver, CO

• Received the Presidential Volunteer Service Award and Congressional Award recognizing high standard for service and commitment to civic engagement
• Served in five communities within the Southwest United States providing service in disaster relief, conservation, urban development, and infrastructure improvemento Faith Communities for Disaster Recovery (November.

Grand Rapids, MI

• Operated multi-line phone system, two-way, multi-frequency radio equipment to dispatch and communicate with Campus Safety Officers, and computer for completing data searches and entering reports
• Received and responded to calls for assistance, dispatched officers, contacted emergency medical and fire response teams, and coordinated situations on campus resulting in highly efficient levels of multi-tasking and.
• Greeted students, staff, faculty, and members of the community in person and over the phone responding to requests for information, issuing parking permits, and printing ID cards

Rockford, MI

• Provided excellent customer service by assessing customer needs, meeting quality standards of service, and ensuring customer satisfaction
• Stocked serving stations and dining areas with dishes, silverware, condiments, and other necessary supplies
• Operated Point of Sale system to enter food orders, noting dietary needs, and ensuring meals delivered to correct recipients in timely manner

• Greeted customers entering the store, answered general questions about product information, and directed to item locations
• Completed transactions efficiently by properly handling cash, credit, check, and account payable payments.
• Stocked shelves with appropriate items, completed inventory, and accurately priced items as they were received

Bachelor Of Arts (B.A.), International/Global Studies

Activities and Societies: Teaching Assistant for Intro to Global and International Studies

Associate Of Arts (A.A.), General Studies

Activities and Societies: Phi Theta Kappa, Dean's List