Meghan Elwell Email & Phone Number

• Builds and maintains relationships with community members, educational partners, and participants to develop individual personal goals while following policies and procedures• Facilitated Job Search and Employability Skills workshops as a certified Goodwill Instructor to the Achieve adult program, New Directions youth workshops, and community partners• Prepared and delivered eight speeches, provided constructive feedback to speakers, and mentored club member to offer knowledge and perspective useful to mentee’s goals as member of Toastmasters International• Plan and implement community service projects for AmeriCorps members as a Service Project Committee member• Develops curriculum for Achieve program in areas of communication, job search preparedness, personal growth, general wellness, and professionalism

Grand Rapids, Michigan

• Contributed to employee growth through verbal coaching and written evaluations, relaying clear expectations, and recognizing and appreciating teams and individuals• Organized and facilitated weekly staff meetings, Annual Plan meeting, and concierge training• Supervised staff of 100+ in day to day duties of operating an 18-screen movie theater and providing customer service for up to 10,000 guests per day as Manager-in-Charge• Planned, budgeted, and executed employee incentive programs and events to maintain employee motivation and uphold commitment to providing superior service to guests• Utilized problem solving, conflict resolution, and negotiation skills to exceed expectations resolving customer concerns and emergency situations• Assisted in personnel decisions including recruitment, onboarding, employee payroll, and training and development opportunities• Managed and ordered • General accounting related to daily income reconciliation, payroll approval, and compiling weekly financial reports• Input and managed new member enrollments and updated account information for members of the BSMC rewards program from all 12 locations• Received 4 internal awards for Superior Customer Service

• Monitored membership representatives to improve procedures and guidelines reducing error and developing effective processes resulting in saved time and labor costs• Develop and sustain relationships with members of the community to retain current members and ensure new member enrollments• Greeted guests entering the zoo providing excellent customer service and accurate information about membership, volunteering, general zoo questions, and special events

Grand Rapids, Michigan

• Managed content on the World Affairs Council of West Michigan Website• Assisted with Great Decisions Lecture Series, WorldQuest trivia competition, and special events as needed• Member of the Global Young Professionals planning committee assisting with planning and implementation of events

Kalamazoo, Mi

• Intern to Chief Judge of the 9th Circuit Court and Chief Judge of the Kalamazoo County Probate Court• Researched, wrote, and secured planning grant for the implementation of a juvenile mental health court in Kalamazoo County• Assisted in researching mental health and behavioral mental health concerns among juveniles in the justice system, as well as broader mental health Michigan legislature

Grand Rapids, Mi

• Processed incoming and outgoing mail in facilities using automated mail processing equipment and manual methods of sorting and distribution• Bundled and transferred processed mail from one area to another, handling parcels weighing as much as 70 pounds• Followed established safety precautions, procedures, and policies while performing all duties• Removed sorted mail from bins and placed into appropriate containers for further processing based on area codes and priority of mail

Denver, Co

• Received the Presidential Volunteer Service Award and Congressional Award recognizing high standard for service and commitment to civic engagement• Served in five communities within the Southwest United States providing service in disaster relief, conservation, urban development, and infrastructure improvemento Faith Communities for Disaster Recovery (November 2010-December 2010): Rebuilding homes after Hurricane Alex and Hurricane Dolly including; drywalling, roofing, painting, and more. Assisted with case management.o Arkansas Children’s Hospital (January 2011-March 2011): Worked with Child Life Specialists to ensure exceptional patient care at the children’s hospitalo Farmington Boys and Girls Club (March 2011-May 2011): Taught sports classes as well as anti-bullying classes to youth of all ages, aided in after school tutoring, coached pee wee football, and helped maintain the general upkeep of the facilitieso Denver Mountain Parks (May 2011-August 2011): Assisting with the upkeep and restoration of Denver Mountain Parks including Red Rocks National Park, Estes Park, and Genesee Parko Joplin Tornado Recovery Task Force, Homeowner Services (May 2011 – June 2011): Assisted with Disaster Recovery including missing persons and search and rescue. Assisted in the organization and implementation of the Homeowner Intake Data Entry and Phone Center. Oversaw data entry as well as the coordination of volunteer workers with disaster sites

Grand Rapids, Mi

• Operated multi-line phone system, two-way, multi-frequency radio equipment to dispatch and communicate with Campus Safety Officers, and computer for completing data searches and entering reports• Received and responded to calls for assistance, dispatched officers, contacted emergency medical and fire response teams, and coordinated situations on campus resulting in highly efficient levels of multi-tasking and crisis management• Greeted students, staff, faculty, and members of the community in person and over the phone responding to requests for information, issuing parking permits, and printing ID cards

Rockford, Mi

• Provided excellent customer service by assessing customer needs, meeting quality standards of service, and ensuring customer satisfaction• Stocked serving stations and dining areas with dishes, silverware, condiments, and other necessary supplies• Operated Point of Sale system to enter food orders, noting dietary needs, and ensuring meals delivered to correct recipients in timely manner

• Greeted customers entering the store, answered general questions about product information, and directed to item locations• Completed transactions efficiently by properly handling cash, credit, check, and account payable payments.• Stocked shelves with appropriate items, completed inventory, and accurately priced items as they were received

Bachelor Of Arts (B.A.), International/Global Studies

Activities and Societies: Teaching Assistant for Intro to Global and International Studies

Associate Of Arts (A.A.), General Studies

Activities and Societies: Phi Theta Kappa, Dean's List