Data Scientist & Global Customer Insights Specialist
• Collaborated with Customer Experience teams across EU, Asia & NA to deliver data-driven impact• Created, conceptualized & Automated Text Analytics Reporting using QlikView & performed deepdive requests enhancing customer experience over company’s 16 touch-points for customers• Trained & tuned deep learning models to tackle NLP for Sentiment Identification, Named-EntityRecognition, Word/Sentence Embeddings & Neural Machine Translation - sustained modelprediction accuracy above 93%• Evaluated recurring Covid-19 verbatim for global decision-makers to swiftly align customerexperience during the pandemic. Recognition awarded for Innovative Mindset from senior leadership