Meghana Khandke Email & Phone Number

Pune, Maharashtra, India

Experienced Incident Manager with a demonstrated history of working in the manufacturing industry. Currently leveraging 13 years of expertise at Woodbridge Foam Pvt Ltd to ensure operational resilience and minimize downtime through effective incident response strategies.🔹 Proven track record in managing critical incidents from identification through.

Pune, Maharashtra, India

• Learning Metrics and Performance Management:
• Supervise structured learning metrics and analyze their results for the assigned territory and region.
• Manage live performance metrics, ensuring end-to-end monitoring and improvement.
• Develop clear, strategic learning paths to enhance staff competence and confidence.
• Conduct training sessions on new processes and deliver various training courses for continuous learning.
• Incident Management and Escalation:

Pune, Maharashtra, India

• Introducing New tools, new portals to the employees to increase productivity.
• Identify the incidents routing to the department.
• Prepared documentation and reporting for executive team on a weekly, monthly and quarterly basis using ServiceNow tools and PowerPoint presentations.
• Implemented and executed major incident management processes including invocation, ownership, escalation, communication, and restoration of service.
• Created additional process orientation path to enhance productivity and save the cost.
• Monitored industry changes and adapted training to reflect trends and updates.

Pune, Maharashtra, India

• Trained users on proper way to perform tasks within the application and new features via phone, email and established support documents
• Conduct specific training need assessments to support the employees.
• Preparing training calendar.
• Completing on boarding process of participants.
• Built effective relationships with Operation Managers and the business to maintain understanding of the impact of incidents affecting the key service lines.
• Providing leadership and support to subordinates.

Pune, Maharashtra, India

• Measured and accurately processed materials to minimize wastage.
• Identified issues, analyzed information, and provided solutions to problems.
• Trained and mentored employees to maximize team performance.
• Consult and coach project teams.
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan.
• Identify TNA and conduct refresher sessions to support operations.

Pune, Maharashtra, India

• Mapping Clients requirement and coordinating in developing and implementing processes in line with the guidelines specified by the client.
• Monitoring the overall functioning of process, identifying improvement areas, and implementing.
• Initiate and drive projects that would increase customer satisfaction, Productivity and process.
• Identify, initiate, schedule and conduct incident reviews.
• Set Goals and deliverable for the team to carry out their activities (KPIs).
• Ensure all the KPIs of Training are met on monthly basis such as Training Throughput, First time attempt, Training Attrition.

Pune, Maharashtra, India

• Collaborating with technical design teams to set standards for software, hardware, and security
• Handle the queries on their needs.
• Take care of all escalated issues.
• Leading both physical and virtual teams for driving resolutions.
• Initiated escalations to Executive Management, vendors, and/or other groups where appropriate.
• Developing and implementing plans to manage change.