Enterprising and driven Customer Success Manager with a proven track record of driving corporate customer engagement, retention, and growth for high-growth start-ups and SaaS solutions. A skilled communicator, with experience tailoring strategies to meet customer needs, optimizing product adoption, and implementing initiatives that strengthen long-term business success. During my tenure as a Customer Success Manager at Snapsheet, I successfully managed a diverse portfolio of clients, ensuring their satisfaction and maximizing their value from our software solutions. My role involved not only resolving complex issues but also proactively identifying opportunities for clients to leverage our product more effectively. My ability to translate customer feedback into actionable insights and collaborate cross-functionally was key to improving customer retention and driving growth.Some examples of successful projects I’ve led include: • Helped assist the development of comprehensive strategic programs that guided successful key projects. • Developed a proven track record of enhancing customer experience. • Manage and develop business relationships with a variety of customers. • Organized and oversaw task workflows, as well as managed work calendars to improve efficiency and overall organizational operations.• Successfully oversee a team of seven employees, which has exceeded all company vehicle total loss guidelines and organizational metrics.• Oversaw a risk management project that swiftly analyzed 5,000 auto claims, and the risk associated with paying diminished value.• Coordinated and carried-out the providing of one-on-one coaching to 20 new hires and taught claim handling• Directed and setup processes to ensure positive customer interactions. • Excellent project collaborator and on the job leader. I’m constantly in-search of new and more complex challenges. I’m motivated to learn and expand my horizons with every day and new opportunity that presents itself.