Meghan Mitchell Email and Phone Number
Orlando, FL, US
Meghan Mitchell's Location
Orlando, Florida, United States, United States
Meghan Mitchell's Contact Details
Meghan Mitchell work email
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Meghan Mitchell personal email
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Meghan Mitchell phone numbers
About Meghan Mitchell
Customer Experience Professional offering leadership and fashion expertise to brands.
Meghan Mitchell's Current Company Details
Rent The Runway
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Senior Customer Experience Team Lead - Retention
Orlando, FL, US
- Website:
- renttherunway.com
- Employees:
- 885
Meghan Mitchell Work Experience Details
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Senior Customer Experience Team Lead - RetentionRent The RunwayOrlando, Fl, Us
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Customer Experience Team LeadRent The Runway Jul 2024 - PresentBrooklyn, New York, Us
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Customer Experience AgentRent The Runway Mar 2022 - Jul 2024Brooklyn, New York, Us-Provide expert level guidance to help peers problem solve and autonomously resolve future issues.-Facilitate engagement activities in pod channel to promote team building.-Selected to support the Operations with transaction processing due to my attention to detail. -Develop and execute strategies to increase customer retention, contributing to a 15% reduction in high-churn customer segments.-Train agents on SMS processes due to my ability to exceed quality expectations with a score of 90%+. -Achieved a 66% “heart list” to order conversion rate as an SMS Concierge Stylist.-Chosen to participate in the SMS A/B Test based on my ability to offer actionable feedback for enhancing the customer experience and my high “heart list” to order conversion rate.-Conducted outreach calls to paused members, resulting in a 57% conversion rate from paused to reinstated memberships. -Initiate fashion discussions as a Culture Club member via Slack, leading to an increase in channel engagement. -Selected as a Culture Club Pillar Lead for my ability to facilitate events that result in meaningful connections. -Utilize creative problem-solving skills to identify solutions independently and consistently maintain a TPH of 8+.-De-escalate customer issues with empathetic communication, active listening, and troubleshooting techniques, resulting in increased customer satisfaction.
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Service & Engagement Executive Team LeaderTarget Jan 2016 - Aug 2021Minneapolis, Mn, Us-Managed the development and execution of strategic initiatives while multi-tasking retail operational duties.-Fostered collaboration across sales and marketing teams leading to an 18% increase in guest loyalty.-Maintained status as #1 district store for guest loyalty program utilization in 2019, 2020, and 2021.-Utilized targeted marketing strategies, contributing to a 621% increase in sales through Target’s Drive Up.-Conducted consistent developmental conversations to reinforce Target's branding and values.-Appointed as district trainer to ensure executives were well-trained to deliver exceptional service and support in a fast-paced environment. -Hired and managed sales consultants to increase revenue in the beauty department.-Facilitated team-building exercises to contribute to a positive working environment and test consultants on industry knowledge and sales goals. -Utilized planning sessions to collaborate with key stakeholders to enhance the customer experience. -Leveraged budget-conscious scheduling strategies to support peak traffic times and key holiday events.-Oversaw visual merchandising to ensure displays enhanced the overall shopping experience.-Aligned product life cycles with seasonal trends to ensure offerings resonated with the evolving customer.-Optimized sales performance by curating a strategic mix of new arrivals, best-sellers, and clearance items for product displays.-Mitigated the impact of underperforming items by reevaluating merchandising strategies, reallocating floor space, and bundling products with promotional items. -Executed markdown strategies to optimize sell-through rates and manage end-of-life product phases.-Applied strong negotiation skills to resolve customer concerns and maintain positive relationships.-Exhibited adaptability and time management by adjusting schedules and redistributing workload in response to unexpected guest traffic and sales fluctuations. i.e. COVID-19. -
Customer Experience Management InternAmazon Nov 2014 - Jan 2016Seattle, Wa, Us-Achieved highest level of customer resolution (0% No Response Rate) within the first six months-Achieved a flexibility score in the top 18% of my work group.-Engaged in effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format-Utilized analytic problem solving skills and developed a passion for process improvement -
Community Engagement InternGlobal Ucf Feb 2015 - May 2015Orlando, Fl, Us-Created and coordinated the first annual networking event entitled "Dessert with the Deans" for the deans of the nine UCF colleges and students in the Global Achievement Academy -Contacted university deans and coordinated with their assistants in order to set the best date and time for optimal event attendance-Created invitations, set up catering, decorations, and gift bags for the "Dessert with the Deans" event-Publicized the event to students in the Global Achievement Academy via social media, e-mails, and classroom announcements-Created sections for a newsletter and collaborated with the graphic designer to generate a template -
Guest Services AssociateUniversity Of Central Florida Jun 2014 - May 2015Orlando, Fl, Us-Adhere to the Black & Gold standard while providing assistance in-person or via phone-Troubleshoot, document, and resolve all problems relating to equipment, supplies or incidents-Provide students with various resources such as study rooms and Scantrons to meet their academic needs -
Career Peer AdvisorUniversity Of Central Florida Aug 2013 - Aug 2014Orlando, Fl, Us-Critiqued 500+ resumes while offering explanations for my recommendations-Referred students to online resources and other offices to meet their career needs-Prepared monthly reports including statistical data using Microsoft Excel-Co-Created a theme for the 2014 Majors Fair with four of my peers
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Orientation LeaderUniversity Of Central Florida Nov 2012 - Jan 2014Orlando, Fl, Us-Worked in a team setting by assisting advisers and other O-Teamer's to help students plan schedules-Lead students and parents on campus tours while offering pertinent information-Conducted well-organized and thorough group meetings and discussions with students and parents-Developed comprehensive knowledge of all campus resources, offices, and protocols
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Student AmbassadorUcf Athletics Aug 2012 - Nov 2013-Inform perspective football players and their families about the University of Central Florida-Attend all football games and maintain a positive attitude as we are ambassadors for the university-Set up the recruiting room on game day according to standards set by compliance-Stay knowledgeable and current about the University as well as what's going on in the football department
Meghan Mitchell Skills
Spanish
Microsoft Office
Microsoft Word
Powerpoint
English
Public Speaking
Teaching
Research
Project Based Learning
Video Editing
Social Networking
Photoshop
Leadership
Microsoft Excel
Facebook
Adobe Creative Suite
Teamwork
Social Media
Higher Education
Dreamweaver
Adobe Audition
Premiere
Recruiting
Premiere Pro
Meghan Mitchell Education Details
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University Of Central FloridaInterpersonal/Organizational Communication
Frequently Asked Questions about Meghan Mitchell
What company does Meghan Mitchell work for?
Meghan Mitchell works for Rent The Runway
What is Meghan Mitchell's role at the current company?
Meghan Mitchell's current role is Senior Customer Experience Team Lead - Retention.
What is Meghan Mitchell's email address?
Meghan Mitchell's email address is mm****@****lth.org
What is Meghan Mitchell's direct phone number?
Meghan Mitchell's direct phone number is +185045*****
What schools did Meghan Mitchell attend?
Meghan Mitchell attended University Of Central Florida.
What are some of Meghan Mitchell's interests?
Meghan Mitchell has interest in Video Editing, Beauty And Fashion, Running, Social Media Marketing, Management Training Programs.
What skills is Meghan Mitchell known for?
Meghan Mitchell has skills like Spanish, Microsoft Office, Microsoft Word, Powerpoint, English, Public Speaking, Teaching, Research, Project Based Learning, Video Editing, Social Networking, Photoshop.
Who are Meghan Mitchell's colleagues?
Meghan Mitchell's colleagues are Mario Perez, Linda Odera, Khalil Jordan, Spandana Reddi, Darian Casey, Carmella Jones, Yuh Huh.
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