Meghan Mitchell Email & Phone Number

Orlando, Fl, Us

Brooklyn, New York, Us

Brooklyn, New York, Us

-Provide expert level guidance to help peers problem solve and autonomously resolve future issues.-Facilitate engagement activities in pod channel to promote team building.-Selected to support the Operations with transaction processing due to my attention to detail. -Develop and execute strategies to increase customer retention, contributing to a 15% reduction in high-churn customer segments.-Train agents on SMS processes due to my ability to exceed quality expectations with a score of 90%+. -Achieved a 66% “heart list” to order conversion rate as an SMS Concierge Stylist.-Chosen to participate in the SMS A/B Test based on my ability to offer actionable feedback for enhancing the customer experience and my high “heart list” to order conversion rate.-Conducted outreach calls to paused members, resulting in a 57% conversion rate from paused to reinstated memberships. -Initiate fashion discussions as a Culture Club member via Slack, leading to an increase in channel engagement. -Selected as a Culture Club Pillar Lead for my ability to facilitate events that result in meaningful connections. -Utilize creative problem-solving skills to identify solutions independently and consistently maintain a TPH of 8+.-De-escalate customer issues with empathetic communication, active listening, and troubleshooting techniques, resulting in increased customer satisfaction.

Minneapolis, Mn, Us

-Managed the development and execution of strategic initiatives while multi-tasking retail operational duties.-Fostered collaboration across sales and marketing teams leading to an 18% increase in guest loyalty.-Maintained status as #1 district store for guest loyalty program utilization in 2019, 2020, and 2021.-Utilized targeted marketing strategies, contributing to a 621% increase in sales through Target’s Drive Up.-Conducted consistent developmental conversations to reinforce Target's branding and values.-Appointed as district trainer to ensure executives were well-trained to deliver exceptional service and support in a fast-paced environment. -Hired and managed sales consultants to increase revenue in the beauty department.-Facilitated team-building exercises to contribute to a positive working environment and test consultants on industry knowledge and sales goals. -Utilized planning sessions to collaborate with key stakeholders to enhance the customer experience. -Leveraged budget-conscious scheduling strategies to support peak traffic times and key holiday events.-Oversaw visual merchandising to ensure displays enhanced the overall shopping experience.-Aligned product life cycles with seasonal trends to ensure offerings resonated with the evolving customer.-Optimized sales performance by curating a strategic mix of new arrivals, best-sellers, and clearance items for product displays.-Mitigated the impact of underperforming items by reevaluating merchandising strategies, reallocating floor space, and bundling products with promotional items. -Executed markdown strategies to optimize sell-through rates and manage end-of-life product phases.-Applied strong negotiation skills to resolve customer concerns and maintain positive relationships.-Exhibited adaptability and time management by adjusting schedules and redistributing workload in response to unexpected guest traffic and sales fluctuations. i.e. COVID-19.

Seattle, Wa, Us

-Achieved highest level of customer resolution (0% No Response Rate) within the first six months-Achieved a flexibility score in the top 18% of my work group.-Engaged in effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format-Utilized analytic problem solving skills and developed a passion for process improvement

Orlando, Fl, Us

-Created and coordinated the first annual networking event entitled "Dessert with the Deans"​ for the deans of the nine UCF colleges and students in the Global Achievement Academy -Contacted university deans and coordinated with their assistants in order to set the best date and time for optimal event attendance-Created invitations, set up catering, decorations, and gift bags for the "Dessert with the Deans" event-Publicized the event to students in the Global Achievement Academy via social media, e-mails, and classroom announcements-Created sections for a newsletter and collaborated with the graphic designer to generate a template

Orlando, Fl, Us

-Adhere to the Black & Gold standard while providing assistance in-person or via phone-Troubleshoot, document, and resolve all problems relating to equipment, supplies or incidents-Provide students with various resources such as study rooms and Scantrons to meet their academic needs

Orlando, Fl, Us

-Critiqued 500+ resumes while offering explanations for my recommendations-Referred students to online resources and other offices to meet their career needs-Prepared monthly reports including statistical data using Microsoft Excel-Co-Created a theme for the 2014 Majors Fair with four of my peers

Orlando, Fl, Us

-Worked in a team setting by assisting advisers and other O-Teamer's to help students plan schedules-Lead students and parents on campus tours while offering pertinent information-Conducted well-organized and thorough group meetings and discussions with students and parents-Developed comprehensive knowledge of all campus resources, offices, and protocols

-Inform perspective football players and their families about the University of Central Florida-Attend all football games and maintain a positive attitude as we are ambassadors for the university-Set up the recruiting room on game day according to standards set by compliance-Stay knowledgeable and current about the University as well as what's going on in the football department