Meghan Edwards Email & Phone Number

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

Tustin, California, Us

BookPal is dedicated to providing simple and affordable bulk book purchasing to corporations, schools, literacy programs, nonprofits and government institutions. With a catalog of over 3 million titles, the company offers tiered pricing, exceptional live customer service and streamlined delivery options for both physical books and eBooks.Duties and Accomplishments: •Manage client relations in a business to business environment•Utilize Sandler Sales techniques to increase existing customer revenue•Contributed in development of customer relationship management goals and procedures by utilizing Salesforce•Developed and manage a successful win-back campaign utilizing Mailchimp email marketing and strategic warm calling resulting in a 10% increase in customer engagement each month•Manage client database and create segmented lists for email and call targeting in Salesforce•Assist authors in distribution and fulfillment of books to speaking events, seminars and conferences •Launched and created BookPal’s first Affiliate program including HTML scripting for all site landing pages•Manage publisher relationships to drive revenue and assist with any technical difficulties with link tracking or link scripting•Increased AOV to $500 per affiliate order from $0 with in the first 3 months•Maintain a month over month positive growth of the Affiliate Program since creation of the program•Implement new marketing incentives weekly to keep content relevant and promote our brand•Generate newsletters through Mailchimp and send to publishers and customers on a monthly basis to increase engagement

Orlando, Fl, Us

•Focused on customer oriented phone and people skills to handle a high volume of phone calls and check ins •Used sales strategies to build relationships with owners and guests to make each experience memorable•Created a new training program to assist new associates become familiar with our 700 villa property•Skillfully handled owner complaints with poise and courtesy turning a negative experience into a positive one •Helped reach record high customer service ratings leading to Resort of the Year award in 2012. •Rooms Control: Cross-trained and hired with Rooms Control Department creating reservations, blocking villas, and managing inventory on a day to day basis •Supported Front Office in any conflicts regarding villa location, in house or upcoming reservations and villa discrepancies. •Created a program to improve Guest Satisfaction Scores by reassessing villa assignment practices helping lead to a rise in “received requested villa” scores by almost 10%

•Supervised a front desk staff of five employees in day to day tasks and organized weekly staff meetings•Coordinated and managed group sales at the front desk in the sales coordinator’s absence•Conducted all front desk new employee orientation. Trained 6 new employees•Developed and implemented a front desk training manual•Implemented a reward system for Marriott Rewards sign ups at the front desk resulting in gift cards from Marriott corporate for passing goals every quarter after implementation, a 200% increase. •Strengthened front desk team in customer service resulting in a Marriott Gold Circle Award for a guest satisfaction rate of 93% for the year

Assisted guests with room accomidations by taking room reservations, group blocks and meeting space reservations. Checked guests in and out while using excellent customer service skillHandled a large number of incoming calls and reservations while mulit-tasking with assisting guests at the front desk

Bachelor Of Science (Bs), Business Administration, Management And Operations

Associate Of Arts And Sciences (Aas), Business Administration And Management, General