Meghan Edwards Email & Phone Number

Seattle, Washington, US

Seattle, Washington, US

Seattle, Washington, US

Seattle, Washington, US

Tustin, California, US

• BookPal is dedicated to providing simple and affordable bulk book purchasing to corporations, schools, literacy programs, nonprofits and government institutions. With a catalog of over 3 million titles, the company.
• Manage client relations in a business to business environment
• Utilize Sandler Sales techniques to increase existing customer revenue
• Contributed in development of customer relationship management goals and procedures by utilizing Salesforce
• Developed and manage a successful win-back campaign utilizing Mailchimp email marketing and strategic warm calling resulting in a 10% increase in customer engagement each month
• Manage client database and create segmented lists for email and call targeting in Salesforce

Orlando, FL, US

• Focused on customer oriented phone and people skills to handle a high volume of phone calls and check ins
• Used sales strategies to build relationships with owners and guests to make each experience memorable
• Created a new training program to assist new associates become familiar with our 700 villa property
• Skillfully handled owner complaints with poise and courtesy turning a negative experience into a positive one
• Helped reach record high customer service ratings leading to Resort of the Year award in 2012.
• Rooms Control: Cross-trained and hired with Rooms Control Department creating reservations, blocking villas, and managing inventory on a day to day basis

• Supervised a front desk staff of five employees in day to day tasks and organized weekly staff meetings
• Coordinated and managed group sales at the front desk in the sales coordinator’s absence
• Conducted all front desk new employee orientation. Trained 6 new employees
• Developed and implemented a front desk training manual
• Implemented a reward system for Marriott Rewards sign ups at the front desk resulting in gift cards from Marriott corporate for passing goals every quarter after implementation, a 200% increase.
• Strengthened front desk team in customer service resulting in a Marriott Gold Circle Award for a guest satisfaction rate of 93% for the year

Assisted guests with room accomidations by taking room reservations, group blocks and meeting space reservations. Checked guests in and out while using excellent customer service skillHandled a large number of incoming calls and reservations while mulit-tasking with assisting guests at the front desk

Bachelor Of Science (Bs), Business Administration, Management And Operations

Associate Of Arts And Sciences (Aas), Business Administration And Management, General