Oversaw 250+ active patient accounts for insurance, billing, and payment errors. Through actively verifying and checking accounts I discovered and recovered $20,000+ in assets through careful in-depth analysis. Managed staff, including hiring and dismissal from work, and implementation of training protocols. Created multiple job postings, sorted through qualified resumes, conducted numerous interviews, on-boarded new staff and completed training on roles and tasks. Led office through ownership transition amidst social and economic climate change of the COVID pandemic all while maintaining business integrity. Developed and implemented organizational systems and ordering of supplies. Responsible for driving new cliental by executing weekly social media campaign.

Assisted patients with prescribed exercises and administered use of therapeutic modalities such as ultrasound and e-stim. Communicated with Therapists about patient’s therapeutic progression and any questions or concerns they verbalized. Provided patients with friendly care, listening to their concerns, while motivating and inspiring them to meet rehabilitation goals. Aided in front office work, such as dictating doctor notes, faxing, scheduling, payment processing and management of files. Utilized computer programs to create home exercise regimen as patients progressed to a home exercise based program.

Provided high-level quality of customer service in fast pace environment while maintaining friendly and professional composure. Provided high-level quality of customer service in fast pace environment while maintaining friendly and professional composure. Supervised processing and receiving of merchandise according to company standards.