Meghan Likes Email & Phone Number

Gunnison, Co, Us

Gunnison, Co, Us

Responsible for the client success management of enterprise & emerging clients for an event technology SaaS platform. Responsibilities include focused efforts on strategic account initiatives including: program management, engagement models, value realization, product adoption and expansion, education and training, client advocacy, and relationship management.- Conduct key moment of truth conversations with clients, including EBRs, Product Roadmap Reviews, post-con meetings, and value / outcomes calls as their trusted advisor with data-driven insights to enhance value realization and product adoption.- Ensure onboarding and ongoing training for net new client and existing, expanding clients. - Identify & support product adoption strategies to support client outcome needs.- Monitor client health, risks, manage elevations, with appropriate executive leadership visibility.- Own day-to-day relationships with clients, including various touchpoints with both “high and wide” operational roles and C-suite executives.- Daily cross-team collaborations with sales, product, support, GTM, and implementation teams to support success plans.- Stabilize engagement model with Fortune 500 client to ensure sustainable, scaled expansion.- Initiate gross margin consultation and improvement plans on enterprise clients to support financial targets- Stay abreast of industry trends via client success and meetings & events industry subscriptions; share with internal and external customers as applicable to support value, relationship-building and adoption conversations.- Serve as a trusted internal advisor for internal colleagues, review and provide feedback or advice on their moments of truth

Remote

RainFocus is a next-generation event marketing platform built from the ground up to capture, analyze, and harness an unprecedented amount of data for significantly better events and conferences. As a true SaaS platform, RainFocus simplifies event registration, content management, exhibitor activation, virtual delivery, and onsite experiences from a single dashboard. RainFocus empowers organizations to save time, increase engagement, and maximize event value for every event.

Remote

Responsible for sourcing, contracting, planning & delivery of a wide range of projects for a Fortune 500 medical device company account. Led program, from conception to execution, resulting in operational optimization.- Managed & steered client discovery calls, sourcing & contracting for an average of 10-20 events per month ranging from 10-250 people across multiple divisions (sales, medical education, finance, HR, etc.) Revitalized & strengthened vendor relationships & contracts resulting in an additional 20% in yearly savings. - Spearheaded risk management of COVID-19 contract cancellations resulting in 56 negotiated savings at 60% off original fee. - Initiated the implementation of key process-improvements efforts, including a deep dive into SaaS event management system uncovering over $100K in outstanding commissions due to a data management error. Managed team to collect on 90%.- Negotiated & executed on contractual documents & ensured buy-in from all stakeholders pre & post execution.- Led the development of a Global Contract Cancellation Management Program through an assessment of technology available at each country & establishing a standardized approach within the SaaS event management platform. - Initiated a data management effort in order to avoid duplicate reporting & data entry. Provided streamlined processes resulting in time savings for the service-line team, up-to-date SOPs, & ability to onboard new team members effectively. - Supporting continuous improvements, streamlined client website development service & billing process to ensure internal standardization across delivery teams resulting in enhanced client-centered service & value proposition. - Highly developed negotiation skills. Ability to operate with a high degree of tact & professionalism across all levels of diverse internal & supplier environments.- Strong working knowledge of best practice procurement principles including sourcing, contract management & risk management.

Remote

- Oversaw project management, contracting, logistics & budget management for 90+ meetings a year & a budget of $4.5MM.- Collaborated with cross-functional teams & partners for successful meeting implementation, including air, hotel, ground transportation, event technology providers, & ancillary event partners. Onsite management as needed.- Enhanced resource planning & management by implementing standardized collection codes for improved data analysis within the time management system.

Saint Paul, Mn

National Co+op Grocers (NCG), founded in 1999, is a business services cooperative for retail food co-ops located throughout the United States.- Responsible for two direct reports, meeting coordinator & LMS coordinator; initiating employee development and growth plans, and general people management activities. - Partnered quickly with HR and legal policies when sensitive / protected employee information and right situations arose.- Supported continuous improvement by developing a meeting management program utilizing a SaaS learning management system with cross-functional teams & partners, which provided full service support for 20-30 complex meetings a year.- Established & maintained a travel management program for the company’s business travel & the members’ sponsored meetings travel resulting in 50-60% cost savings per transaction via a SaaS travel management platform.- Increased efficiencies across event marketing initiatives, badging, and giveaway sourcing.

Saint Paul, Minnesota

With over 25 face-to-face meetings and events annually, NCG brings together 1,000+ cooperative members and NCGA staff to meet for educational and business development. Planned and managed all stages of major NCG meetings & events - from proposal to project planning, travel, implementation, evaluation, and reporting.

Saint Paul, Mn

In this role I was a central hub for marketing, purchasing, and office management responsibilities, including meeting and event planning. I assisted with the online store and marketing business services programs and provided phone and web support for staff, members and associates. Additionally I was able to contribute to the Co+op Deals promotional program with seasonal produce and cheese copy for the flyer.