Senior Customer Content Specialist
CurrentSenior Content Specialist delivering gold-standard customer service, using extensive knowledge of Cision's products and technical capabilities to help clients reach their communication goals.•Provides internal support across departments for a wide range of products, including wire and online distribution, photos, videos, email, and branded html pages•Counsels clients on distribution, editorial and SEO best practices, reviewing content for grammar and consistency•Utilizes extensive knowledge of Cision’s capabilities and business goals to provide on-the-floor support to fellow specialists on a multitude of issues, including copy acceptability, technology troubleshooting, product questions and client escalations•Analyzes clients release reporting benchmarks and pickup•Utilizes multiple Content Management Systems to make updates on PRNewswire.com and clients investor relations and Media-Room pages•@PRNFashion Twitter Curator responsible for scheduling tweets daily•Continuously learns and broadens skill set to successfully deliver comprehensive internal and external support across a wide range of products, technologies, platforms, and departments