Meghan Meagher Email & Phone Number

Reno, NV, US

Reno, Nevada, United States

*Oversee a high-value portfolio of healthcare network clients utilizing Get Well solutions, generating $4M+ in annual revenue.*Consult with clients to drive value-based utilization of patient engagement solutions, resulting in measurable improvements in patient outcomes across the continuum of care.*Cultivate trusted relationships with C-suite executives.

Carson City, Nevada, United States

*Assessed and optimized clinical systems and processes to ensure the delivery of safe, effective, patient-centered care aligned with quality standards and regulatory compliance, improving patient outcomes across care settings.*Led and supported organization-wide clinical performance improvement initiatives, fostering a culture of patient safety and quality.

Reno, Nevada Area

*Led the assessment and optimization of clinical systems and processes to ensure the delivery of safe, effective, and patient-centered care, while meeting regulatory compliance requirements and aligning with national healthcare standards (e.g., Joint Commission, CMS, HIPAA).*Spearheaded organization-wide clinical performance improvement initiatives.

Reno, Nevada

• Responsible to lead customer service initiatives and provided support service resources for departments in need.
• Responsible to lead volunteers in various customer service efforts; including patient/family rounding, first impression lobby detail, daily vendor badge distribution, patient discharge calls and information desk.
• Evaluates the volunteer program to monitor planning, development and improvement through communication and collaboration with leaders and staff in areas supported by volunteers.
• Ensures goals of the volunteer program parallel the organizational mission, vision and values, maintains open and supportive communications with staff and volunteers, encourages staff and volunteer participation in the.
• Ensured policies and procedures, guidelines, standards and job descriptions for each volunteer in each position to ensure compliance with regulatory agencies.
• Analyzed and managed financial resources, human resources and statistical information, reporting data in benchmarking and operating budget, as well as the creating, implementing and monitoring of strategic planning.

Reno, Nevada

• Facilitated and monitored the organization’s service excellence program with aims of achieving a world-class patient experience
• Provided consultation and coaching to leaders and staff to enhance performance, alignment, consistency, and continuity in reaching patient experience goals
• Promoted effective communication of patient issues and concerns with members of the health care team, the patient, and the patient’s caregivers
• Mediated complaints and grievances with appropriate stakeholders for timely, patient-centered resolution and response
• Conducted patient rounds to ensure patient satisfaction, quality of care, and a clean, comfortable, and safe health care environment
• Collected and interpreted patient experience results and assesses the effectiveness of the organization’s service excellence initiatives

Reno, Nevada Area

• Trained, coached, and implemented lean principles to all levels of the organization in an effort to drive lean activation and employment across Renown Health
• Certified transformational health care lean leader and facilitator of Rapid Process Improvement workshops
• Active in all planning activities for lean implementation, ensuring lean activities optimized patients’ health care experiences
• Partnered with departments and leadership teams to ensure adherence to lean principles and developed Kaizen action plans
• Developed Transformational Health Care content and served as an organizational resource for Renown-wide training and facilitation
• Served as a mentor to leaders and candidates progressing through the transformational health care certification process

Reno, Nevada Area

• Lead New Employee Orientation and Clinical Orientation for all incoming employees, including general onboarding and function-specific new hire training
• Supported organizational training and development efforts including the creation of a Customer Service e-lesson that is assigned annually to all employees
• Developed a network-wide Customer Service initiative that included classroom training, focus groups and internal committees to enhance patient experience
• Mentored organizational leaders by facilitating leadership programming and provided guidance on internal policies and procedures
• Coordinated employee rewards and recognition programs, including events recognizing employee retention and engagement
• Reviewed organization-wide human resource processes for regulatory and internal policy compliance, including Employee Engagement Work Plan progress and attendance at Leadership Development University courses

Greater Denver Area

• Managed employee scheduling with the goal of maximizing sales coverage while keeping payroll expenditure 3% below budget
• Trained and developed newly-hired associates in corporate systems and procedures, with a strong emphasis on customer service
• Prepared employee performance appraisals and communicated results to both individual employees and store executives
• Managed the bi-annual inventory review process and prepared summary analysis for executive review
• Oversaw hiring and training of over 30 seasonal employees annually

Cooperstown, New York

• Supported the retail efforts in the Hall of Fame’s Museum Store, including purchasing efforts and product development.
• Prepared an employee manual that was distributed to all current and future store employees.

Bachelor Of Science, Retail And Consumer Sciences

Activities and Societies: Alpha Phi Omega-National Service Organization

Master Of Business Administration - Mba, Business Administration And Management, General