Meghan Meagher Email & Phone Number

Reno, Nv, Us

Reno, Nevada, United States

*Oversee a high-value portfolio of healthcare network clients utilizing Get Well solutions, generating $4M+ in annual revenue.*Consult with clients to drive value-based utilization of patient engagement solutions, resulting in measurable improvements in patient outcomes across the continuum of care.*Cultivate trusted relationships with C-suite executives, key stakeholders, and decision-makers, strengthening client partnerships and enhancing long-term satisfaction.*Monitor and analyze client satisfaction and engagement metrics, conducting regular status meetings to identify opportunities for improvement and optimize solution adoption.*Lead growth initiatives and negotiate client renewals, ensuring continued partnership and revenue retention.*Direct the execution of cross-functional projects, ensuring alignment with client goals and timely, successful delivery of services and solutions.*Coordinate and manage end-to-end project lifecycle for client content, development, and configuration requests, overseeing resources, timelines, and deliverables to ensure on-time resolution of issues and client satisfaction.*Utilize project management methodologies (e.g., Agile, Waterfall) to optimize processes and drive efficient project execution while addressing operational challenges and meeting strategic outcomes.

Carson City, Nevada, United States

*Assessed and optimized clinical systems and processes to ensure the delivery of safe, effective, patient-centered care aligned with quality standards and regulatory compliance, improving patient outcomes across care settings.*Led and supported organization-wide clinical performance improvement initiatives, fostering a culture of patient safety and quality excellence while ensuring compliance with industry regulations and accrediting bodies (e.g., Joint Commission, CMS).*Directed process improvement projects within the Cancer and Research Center, driving measurable gains in staff productivity, enhanced care delivery, and improved patient experience while ensuring adherence to clinical quality standards.*Served as a subject matter expert in performance improvement methodologies (e.g., Lean, Six Sigma) to guide clinical staff and leadership in implementing evidence-based practices, quality improvements, and compliance with regulatory requirements.*Managed the QA process for regulatory data, ensuring accurate reporting, timely submission, and adherence to healthcare regulations (e.g., HIPAA, HITECH), supporting continuous compliance with state and federal healthcare standards

Reno, Nevada Area

*Led the assessment and optimization of clinical systems and processes to ensure the delivery of safe, effective, and patient-centered care, while meeting regulatory compliance requirements and aligning with national healthcare standards (e.g., Joint Commission, CMS, HIPAA).*Spearheaded organization-wide clinical performance improvement initiatives, driving enhanced patient safety, care quality, and operational efficiency, fostering a culture of continuous improvement and compliance.*Directed process improvement projects within the Cancer and Research Center, resulting in measurable gains in staff productivity, provider efficiency, and patient satisfaction, while ensuring compliance with clinical quality standards and regulatory requirements.*Provided expert leadership in performance improvement methodologies, including Lean and Six Sigma, to guide clinical staff and leadership in implementing evidence-based practices and quality improvement strategies aimed at reducing risk and enhancing patient outcomes.*Managed the QA process for regulatory data, ensuring accurate reporting and timely submission in compliance with healthcare regulations, such as CMS and state-specific requirements, supporting accreditation and ongoing regulatory compliance.*Collaborated with cross-functional teams to integrate patient safety initiatives into clinical workflows, enhancing overall care delivery and patient experience, while mitigating risks and complying with healthcare regulations.*Monitored and analyzed key performance indicators (KPIs) related to patient care, safety, and clinical outcomes, driving actionable insights that informed decision-making at the executive level and supported continuous quality improvement.

Reno, Nevada

•Responsible to lead customer service initiatives and provided support service resources for departments in need. •Responsible to lead volunteers in various customer service efforts; including patient/family rounding, first impression lobby detail, daily vendor badge distribution, patient discharge calls and information desk coverage. •Evaluates the volunteer program to monitor planning, development and improvement through communication and collaboration with leaders and staff in areas supported by volunteers. •Ensures goals of the volunteer program parallel the organizational mission, vision and values, maintains open and supportive communications with staff and volunteers, encourages staff and volunteer participation in the evaluation and improvement processes of the volunteer program and facilitates strong working relationships between the nursing staff/departments and the volunteer staff/department. •Ensured policies and procedures, guidelines, standards and job descriptions for each volunteer in each position to ensure compliance with regulatory agencies. •Analyzed and managed financial resources, human resources and statistical information, reporting data in benchmarking and operating budget, as well as the creating, implementing and monitoring of strategic planning.•Responsible for working with Renown Health and community organization leaders in the recruitment, training, placement, retention, recognition and evaluation of an adequate number of competent volunteers to maintain a robust volunteer program•Founder and leader of Employee Volunteer Committee with the goal to get employees active in the community and support non-profit organizations that are important to employees•Responsible for maintaining and fundraising for Renown Health’s Healing Arts program to include Art at the Bedside, pet therapy, music therapy and live performances•Managed large budgets of donations and grant funding

Reno, Nevada

•Facilitated and monitored the organization’s service excellence program with aims of achieving a world-class patient experience•Provided consultation and coaching to leaders and staff to enhance performance, alignment, consistency, and continuity in reaching patient experience goals•Promoted effective communication of patient issues and concerns with members of the health care team, the patient, and the patient’s caregivers•Mediated complaints and grievances with appropriate stakeholders for timely, patient-centered resolution and response•Conducted patient rounds to ensure patient satisfaction, quality of care, and a clean, comfortable, and safe health care environment•Collected and interpreted patient experience results and assesses the effectiveness of the organization’s service excellence initiatives

Reno, Nevada Area

•Trained, coached, and implemented lean principles to all levels of the organization in an effort to drive lean activation and employment across Renown Health•Certified transformational health care lean leader and facilitator of Rapid Process Improvement workshops•Active in all planning activities for lean implementation, ensuring lean activities optimized patients’ health care experiences•Partnered with departments and leadership teams to ensure adherence to lean principles and developed Kaizen action plans•Developed Transformational Health Care content and served as an organizational resource for Renown-wide training and facilitation•Served as a mentor to leaders and candidates progressing through the transformational health care certification process

Reno, Nevada Area

•Lead New Employee Orientation and Clinical Orientation for all incoming employees, including general onboarding and function-specific new hire training•Supported organizational training and development efforts including the creation of a Customer Service e-lesson that is assigned annually to all employees•Developed a network-wide Customer Service initiative that included classroom training, focus groups and internal committees to enhance patient experience•Mentored organizational leaders by facilitating leadership programming and provided guidance on internal policies and procedures•Coordinated employee rewards and recognition programs, including events recognizing employee retention and engagement•Reviewed organization-wide human resource processes for regulatory and internal policy compliance, including Employee Engagement Work Plan progress and attendance at Leadership Development University courses•Managed all activities associated with Healthy Tracks, Renown Health’s wellness program during its inaugural year

Greater Denver Area

•Managed employee scheduling with the goal of maximizing sales coverage while keeping payroll expenditure 3% below budget•Trained and developed newly-hired associates in corporate systems and procedures, with a strong emphasis on customer service•Prepared employee performance appraisals and communicated results to both individual employees and store executives•Managed the bi-annual inventory review process and prepared summary analysis for executive review•Oversaw hiring and training of over 30 seasonal employees annually

Cooperstown, New York

•Supported the retail efforts in the Hall of Fame’s Museum Store, including purchasing efforts and product development.•Prepared an employee manual that was distributed to all current and future store employees.

Bachelor Of Science, Retail And Consumer Sciences

Activities and Societies: Alpha Phi Omega-National Service Organization

Master Of Business Administration - Mba, Business Administration And Management, General