In my role, I handle bookkeeping and general accounting tasks, ensuring accurate financial records. This includes creating and maintaining spreadsheets to track expenses and revenues. I handle invoicing and reconciliation, ensuring smooth financial transactions. I prioritize maintaining excellent vendor relations to support our business partnerships. Organizing information effectively, I electronically file data accurately for easy retrieval. First position held - Music Education clerk. Responsible for providing advanced and complex clerical, secretarial, and general support to management. Exercises initiative, independent judgment and discretion in carrying out assignments in the music department.

Resolves customer contact issues by using decision support tools to resolve issues; working with store associates to develop and implement resolutions; implementing appropriate resolution; providing information to customers; utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution; and identifying and escalating high impact issues to senior resolution specialists as necessary.Enhances customer engagement by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings. Previous position : Academy trainer - As an academy trainer, I collaborated closely with the on-site Human Resources partner, actively contributing to all facets of talent acquisition for the site. Other positions held : MRA and financial services associate.

I am responsible for executing, with a high level of accuracy, operational and administrative job tasks as directed by company policy, customerrequirements, and the direction of Lawrence Merchandising Management and Crossmark.

Human Resource interns are responsible for assisting with and preparing offer letters, assisting with new-hire packets, maintaining employee records, and providing administrative support to the Human Resource Department. Other duties include working with other department team members to create educational and recruiting videos, assisting with creating instructional design videos to correspond with onboarding documents, assisting with the creation of manuals for orientation and on-boarding documents, assisting with training new interns on interactive performance plans. Interns prepare monthly time management reports, assist with maintenance of monthly performance plans, assist with collecting data from previous staff & interns to prepare reports and participate in interviewing new employees and interns to create posts for social promotion. Interns also conduct exit interviews with outgoing staff, participate in tabling on college campuses and attend networking events.

As a store manager I directed the receipt and return of DSD merchandise. Ensured coolers and store-front program racks/displays were refilled daily (balloon program, sunglasses, batteries, etc.) Performed daily store operations, reconciliation of tills and safe at close of business. Analyzed shrink, P&L statements, sales trends etc. Managed payroll and budget. In my role as a retail store manager, I oversaw staffing needs and recruitment efforts through active involvement in talent acquisition processes, including interviewing and onboarding, I maintained a keen eye for individuals who aligned with the company's values and objectives. By effectively managing the recruitment pipeline I contributed to building a high-performing team that consistently delivered exceptional customer experiences. As a retail manager, I honed my analytical skills through advanced data analysis and reporting, enabling me to make informed decisions regarding staffing and resource allocation. I negotiated offers, crafted and refined job descriptions, and conducted thorough market analyses to ensure competitive compensation packages and strategic staffing decisions. I've directly contributed to implementing and administering salary and position management strategies, collaborating closely with leadership to develop and communicate compensation programs aligned with organizational goals.

As the store manager at Stride Rite I was responsible for managing store staff from hiring to training. I maintained the store from an operational standpoint, including analyzing P&L statements and creating business plans to drive sales. I managed receiving, mark-ups and mark downs of merchandise to drive and protect margin. I maintained business calendar and made arrangements for myself and supervisor in preparation for meetings. I was also responsible for typing and editing all correspondence documents from my location. In my tenure as a retail manager, I integrated compensation analysis into operational strategies, ensuring alignment with organizational objectives and budgetary constraints. I administered and counseled on matters related to salary structures and position management, fostering a culture of equitable compensation and employee satisfaction.

As an assistant manager for Ross I was responsible for hiring and training new associates. I maintained the store from an operational standpoint which includes loss prevention and safety. 80% of my time was performing administrative duties, such as maintaining associate files, validating cash office and staff scheduling. I answered multi-line phone, scheduled building maintenance, I transcribed and lead daily meetings for various departments of my store staff. 20% was managing on the sales floor of 10+ associates as the Manager on Duty. I worked in multiple stores ranging from $12 million-$19 million locations. I also participated in multiple store openings.

As a guest service lead for Winn Dixie I handled all inbound calls to the store. I opened accounts for customers and dispersed money to customers. My responsibilities included: check cashing, utility payments selling money orders and completing Western Union transactions. I reconciled tills and safe, this includes balancing cash, checks and coupons using an adding machine at close of business. I was responsible for filling out company deposit and change order slips, I also validated and stamped when completed. I processed routine account transactions, validated customer identification information, recorded transactions and reported suspicious activity.