• Supervise and coach product managers and product teams at a department level regarding prioritization of initiatives, incorporating user feedback and market research, and elevating visibility of product work across the organization prior to launch by ensuring consistent and streamlined collaborative discovery and delivery • Oversaw launch of Best Buy Drops driving category incrementality and new app purchasers• Secured strategic partnership opportunities for App Growth & Strategy including hosting the first App Acquisition Summit with Google, participating in their new-to-market Google Collections and securing an exploratory pilot for App Store Optimization• Set FY25 objectives and key results for the App Growth & Strategy space identifying four critical areas of focus, with critical Key Results seeing YoY growth for app downloads and unique app customers• Product Management Advocate in the Product Management Community of Practice – champion of the Storytelling Goal Team, designed and reviewed Product CoP onboarding materials for Best Buy India Hub, and participated in inaugural hiring waves as a CoP interview panelist, hiring manager, and batch panelist

• Craft and drive prioritization, roadmap, strategy, and long-term vision of highly complex payments and financial services products and initiatives within a matrixed organization• Delivered 10 critical enterprise payment experiences, including two new-to-market products across 35 digital and technology teams, 15 cross-functional operational teams, and 6 external partners including Apple, Zip, Sezzle, PayPal, Citizens Bank, and Citibank – all on-time through proactive roadblock management • Drove over $1B in revenue and $8M in OI savings through innovations in the My Best Buy Credit Card Application, addition of Buy Now Pay Later and Upgrade+ programs, enhancements to ApplePay and PayPal, and foundational improvements to digital payment acceptance• Drive innovation across broader payments team including discovery work for a merchant wallet in the App demonstrating a test/learn/iterate mindset by hosting cross-functional workshops rooted in data-driven solutions• Coached team members on how to analyze performance of our product work using qualitative and quantitative data to tackle ambiguous business problems• Builds strong relationships with stakeholders and raises up team members to grow and succeed in their roles• Mentored two interns in addition to leading direct reports one helping to deliver a Digital Account feature to production and another who helped document and execute workshop sessions to serve the merchant wallet discovery efforts• Tech Con internal conference Presentation: Yours, Mine, & Ours: A Discussion on Collaborative Discovery• Innovation Week Project: Take Crypto Payments at Best Buy• Product Management Community of Practice Volunteer – presented at multiple share & learn sessions to mentor other product managers on data driven solutions, process efficiency, work visibility, and on-time delivery

• Achieved digital transformation strategic goals by building an advanced Data Analytics, Research and Engineering capability and shepherding technology modernization in major global retail space • Oversaw product roadmap and managed program, initiative, and epic level work using Jira• Collaborated with key stakeholders in strategic planning including enhancements to existing products such as the Curbside wait time calculator for COVID-19 retail enablement and enhancements to promise date accuracy• Refined the product backlog to ensure time is spent on work that is value and outcome driven • Uncovered partnership opportunities for DARE team to leverage AI and ML expertise to serve multichannel ordering advancements using data-driven solutions • Leveraged data analytics to showcase cheaper alternatives to proposed ML solutions while achieving customer and business objectives and key results• Mentored a Genysis Works mentee and connected her with my network to learn about finance and global business• Innovation Week Project: Sustainability Counter to drive Corporate Social Responsibility initiatives

• Highly rated instructor with 79% of students rating my expertise, engagement, presentation, and skill-building as excellent – with the remaining 21% as very good• Over 15 students have specifically recommended my courses to others and adjust their schedules to accommodate taking my courses as they complete their certificate• Taught nearly 350 students in Project Initiation, Project Leadership, and Foundations of Project Management• Facilitate education of traditional and Agile project management approaches and coaching in project leader role

• Training, consulting, and coaching on industry best practices for product management, traditional waterfall/predictive, iterative, and agile project management approaches including PMI, Scaled Agile Frameworks, Lean, Scrum, and Kanban which enhance team productivity and reduce time-to-market through use of adaptive and responsive processes• Facilitate Design Sprint workshops and product planning sessions

• Implemented and drove the adoption of Agile practices across Product, IT, Sales, Marketing, and Finance teams and led change management events, workshops, and communication to ensure full participation across the change curve• Conducted training classes educating employees on Agile practices focused on user-centered design practices • Coached and facilitated sharing of Agile best practices and product learning elevating business performance• Led multiple cross-functional teams creating learning content, application software, enterprise software, and eCommerce products from conception through launch serving 400K+ users in 100+ countries• Managed complete end-to-end product lifecycle including concept, design, development, launch and maintenance• Contributed to the diversification of product portfolio including growth from $3 to $13 million in under 5 years• Identified new product opportunities to support client’s needs resulting in increased revenue• Improved standard processes with internal teams to elevate communication, updates and obtain customer feedback• Coordinated development of RESTful API within a digital transformation partnership workstream• Evaluated multiple data sets in partnership with the marketing analytics team to drive key business initiatives, identify consumer decision points and behaviors, and enable better operational forecasting

• Scoped out project work, estimated pricing, managed budget, and executed on project plan for 10+ product lines • Worked with instructional designers, subject matter experts, and senior directors to configure the content design for certification preparation education products• Acted as product owner in partnership with the software development team during annual product update cycles to ensure requirements were met• Product manager and product owner for the company's licensing application software • Encouraged process improvements within my department as well as cross-functionally in the organization

• Proactively liaised with product development and technology teams to influence upgrades to existing products• Implemented voice of the customer process with internal teams to elevate features and functionality with products• Prompted, designed, and created SharePoint page for implementation team resulting in process optimization• Drove implementation of legal software with clients while managing 90+ projects a week• Developed and delivered group technical training with up to 25 participants per session on legal solutions products • Performed online installation with clients and facilitated communication with their support teams for execution

• Created websites for small to mid-size law firms within 4 days managing 10 projects simultaneously• Collaborated with project managers, designers, and digital marketing strategists to deliver superior quality products• Facilitated communication with clients to target and analyze the information needed to organize website content• Wrote content for webpages, collaborated with digital marketing to include SEO, presented to clients for approval• Received the highest satisfaction scores from client surveys on content and design of final product

• Applied for, received, distributed and managed AHRC grant funding for the project• Developed an international network of professionals, academics, non-profit organizations, and students to address global issues• Conducted public outreach reaching across the EU & abroad• Set agenda, organized meetings, took meeting minutes, designated action points, assigned workloads, handled budget and status reports

Taught honors level undergraduate university students at Durham University in courses covering concepts of human nature, classical & biblical literature, history of the English language, and chivalric romance. I marked essays and exams, facilitated discussions and helped students better understand complex concepts which they were able to employ in their own work.

● Consulted with senior editor regarding layout, design, copyediting, and content.● Advised on website migration and online content ● Liaised with printers for publication.

• Achieved Cultural Olympiad status from the 2012 UK Summer Olympics Committee for the Voices of the World exhibit• Managed an executive team of 12 and an organization of over 150• Held weekly meetings, developed new international enterprises,designed and executed project plans, and delegated committees• Reached out to community members, rotary clubs, international artists,and press drawing people to our organization events and initiatives

Worked for MEMSA and IMRS creating, developing, and maintaining online presence and other PR initiatives including: website development, social media, outreach, and direct mail. I increased awareness through these initiatives and significantly improved membership numbers and attendance at group events which reached academics and students throughout the UK, EU and abroad (including Italy, Spain, China, and Australia).

• Developed and executed new journal initiatives resulting in increased brand awareness and 3712% increase in readership• Created & implemented project plans to deliver all Hortulus productions• Managed junior editors, assistant editors, reviewers, authors, conference organizers, and special project officers to ensure project success• Planned journal budget, solicited grant money & handled accounts

Worked for Eckland & Blando, LLP, as a research analyst working on special projects for law firm partners. Projects included research, analysis, reports, & presentations.