Meghan (Meg) Reed Email and Phone Number
Do you need a go-to specialist to analyze data, solve complex problems, and manage special projects? Look no further! I am known for creating order out of chaos, often being handed projects with little to no experience and successfully driving outcomes. I am fortunate to have built a career providing exemplary service to both internal and external customers, with an MBA to boot. A few of my most notable projects include:• Implemented and trained staff on 15+ software systems including a Learning Management (LMS), Customer Relationship Management (CRM), Professional Services Automation (PSA), and Performance Management while balancing other responsibilities • Completed company’s first SOC II Type I Audit, allowing company to increase client services and customer retention• Acted as sole Resource Manager, resulting in company’s first $1M delivery quarter• Implemented NPS Survey program for Delivery department, resulting in above-average NPS scores • Created exceptional client experience by completing 28 reporting analytic projects in first year and increasing business via 50% renewal rate and clients purchasing additional contracts• Leadership Grand Rapids class of 2020! #bestclasseverWhat's next? I am incredibly passionate about solving complex business problems and enjoy being the go-to for any and all internal initiatives. I am looking for permanent or contract-based roles where I can own projects from start to finish, ensuring successful outcomes, and if I can analyze data to drive strategic business decisions, all the better! While I am still very open to and effective in fully remote roles, I am also exploring Hybrid and In-Office roles, as I miss the collaboration of meeting rooms (and the cute shoes).Areas of Expertise / Core Competencies: -Strategic Thinking-Problem Solving-Project Management -Business Operations-Data Analytics and KPIs-Process Improvement-Team Leadership-Leadership and Client Consulting
National Heritage Academies
View- Website:
- nhaschools.com
- Employees:
- 2779
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Senior Organizational Change Management SpecialistNational Heritage Academies Nov 2024 - PresentGrand Rapids, Michigan, United StatesUtilize the comprehensive change management strategies to support business transformations, including assessing the scope, impact, and risk. Identify, analyze, and engage key stakeholders throughout the change process, ensuring alignment and minimizing resistance. Design and execute effective communication plans that convey the purpose, benefits, and impacts of the change, ensuring transparency and alignment across the organization. Create training to ensure employees are prepared to adapt to new systems, processes, or roles. Develop training materials and deliver workshops or seminars. Conduct impact assessments to understand the effect of proposed changes on employees, processes, and systems, and develop mitigation plans to address identified risks. Utilize relevant KPIs to measure the effectiveness of change initiatives, track adoption rates, and report progress to leadership. Engage with change champions across the organization who can assist in driving adoption and provide feedback from the ground level. Provide direct support and coaching to managers and team leads to help them effectively navigate and lead through change. Gather and analyze feedback to refine and improve change management strategies, ensuring they remain effective and relevant in a rapidly evolving business environment.
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Contractor - BiBlanchard Aug 2023 - Nov 2024 -
Sr. Analyst, Professional ServicesMomentus Technologies Oct 2023 - Sep 2024Reporting go-to for insights to support data-driven decisions and increase efficiency on the Professional Services team. Manage Kantata data integrity and accuracy; data produced is consistent, high quality, and accurate. Work closely with Finance to ensure all monthly revenue is recognized accurately. Drive change and automation of our Kantata-centric processes. Responsible for data integrity among various internal groups and/or between internal and external sources. Develop appropriate documentation and ensure established standards and best practices are followed. -
Senior Business Intelligence ConsultantKantata Dec 2021 - Jul 2023Consult with clients on data analytics and reporting needs, design and build strategic reports using GoodData and MAQL (a language similar to SQL), recommend industry best practices, listen, understand, and solve complex business problems regarding data management, resource management, project management, KPIs, utilization, and more, lead monthly client Insights Training Courses including course setup, delivering training, continuous course improvement, and following up for feedback, complete detailed documentation on reports built, lead projects, work closely with Business Consultant and Customer Success Manager teams to ensure client satisfaction -
Director, OperationsIts Partners May 2019 - Dec 2021Accountable for delivery of simultaneous organization-wide projects requiring stakeholder buy-in, building actionable plans, prioritization, team member accountability, and ensuring successful deliverables. Operations owner of 12+ organizational platforms including capacity management, sales pipeline management, IT and security management. Consults to identify, assess, and solve complex business problems and strategies with executive team. Go-to person for all internal company projects including process improvement, report building, training. Provides leadership with KPIs and other metrics through multiple data analytics projects and offers advice and analysis for resources, opportunities, and obstacles. Collaborates with all organization departments including finance, delivery, sales, and marketing. Works closely with all levels in organization including engineers, administration, finance, sales, direct reports, executives, partners, and vendors. Partnership manager of with Managed Services Partner including invoicing, SLAs, and strategic planning. Asset management and service catalog management for entire companyAccomplishments: Leadership Grand Rapids Class of 2020 AlumniCompleted company’s first SOC II Type I Audit in February 2021Implemented, documented, and trained staff on 3 new tool platforms in 2021 including a Learning Management, Performance Management, and Customer Relationship Management SystemPromoted to IT Director with no prior IT experienceImplemented, documented, and trained staff on 7 new company-wide tools over 7 years -
Director, Delivery OperationsIts Partners Oct 2017 - May 2019Maintain all responsibilities from Business Process Analyst role. Accountable for delivery revenue accuracy for 40+ engineers and 100s of projects. Lead 5 project managers and engineers including performance management, delegation, coaching. Budgeting for entire delivery team including non-billable travel and training expenses. P&L, salary, and bonus management for entire delivery team including quarterly bonuses, hourly costsAccomplishments: Prepared and maintained departmental training and travel budgets, policies, and processesImplemented NPS Surveys for Delivery team
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Business Process AnalystIts Partners Jul 2014 - Oct 2017Process Improvement projects requiring learning and understanding current processes from start to finish from multiple perspectives, generating, evaluating, and implementing improvement ideas, working with multiple teams and ensuring management buy-in. Resource, capacity, utilization, and schedule management for delivery, sales, and marketing teams, 40+ engineers and 100s of projects, priority order, exception approval from team leads, verifying paperwork for legality, assigning resources for maximum calendar efficiency. Implementing, documenting, communicating, and training company on new processes. Forecasting and capacity reports for leadership team through CRM system. System Admin for CRM, creates workflows, reports, custom fields, and processesAccomplishments: Promoted to Schedule Manager within first 6 months of employment in expectation to improve and automate company-wide scheduling processSuccessfully completed 4 process-improvement projects in 5 months of 1st year
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Marketing Administrative AssistantIrwin Seating Company Aug 2012 - Jul 2014Walker, MiManaged fabric program for company projects including directing and educating sales managers, project managers, dealers, and customers to alternative options, sample requests, maintenance of website, price list and other documents. Facilitated fabric testing program including presenting project information during weekly meetings, managing paperwork and records, communicating results, and handling follow-up questions. Managed weekly data and training for Customer Survey Project. Administered CRM Salesforce database by entering incoming quotes and samples, assisting sales managers, creating reports, and trouble shooting. Organized 20+ trade shows yearly. Maintained physical and electronic purchase contract folders including administration fees and master list. Monitored and developed content twice weekly for social media. Assisted sales managers in Higher Education marketing campaigns. Managed and tracked UPS shipments. Supported sales managers, project managers and executive assistant in daily needs.Accomplishments: Appointed Program Manager for Customer Survey Project. Further developed communication skills with internal and external customers by becoming point of contact for all fabric testing. Developed standardized process for managing purchase contracts. Launched social media campaign. -
Order ManagerN-Vint Inc Nov 2011 - Aug 2012Grand RapidsFacilitated daily meeting reviewing status of all open orders. Entered orders for five sales reps, including allocating inventory to open orders, issuing purchase orders, promptly keeping track of incoming freight, and attaching purchase orders to open orders using database. Accounts receivable work including issuing invoices, processing payments, entering bills, matching invoices to receipts, reconciling four credit cards, and collections. Accomplishments: Assisted owner in monthly online catalog by creating templates for marketing various hardware servers. Kept track of results and success of each email based on number of clicks and bounces.
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Career Services Office AssistantDavenport University Jun 2010 - Nov 2011Managed front desk of extremely busy 7-person team including scheduling appointments, documenting coordinator emails and appointments into database, and entering job postings. Answered student and employer phone calls and emails, assisted with questions, and followed through on issues not resolved at first contact. Maintained confidentiality.Accomplishments: Created office procedures training manual for incoming employees and fliers for events. Promoted to new-staff trainer. -
Executive Assistant Back-UpIrwin Seating Company May 2009 - Nov 2011Created project folders. Prepared and honored confidential and legal documents. Created and shipped submittal packages. Managed and tracked UPS shipments. Database management. Supported project managers and executive assistant. Processed customer literature, fabric, and supply requests. Distributed incoming mail and faxes. Managed internal and proprietary order files for legal record keeping needs including scanning and attaching required documents on intranet to corresponding projects.Accomplishments: Expanded organizational skills by creating approximately 200 submittal packages for over 60 companies. Delivered customer service skills by processing orders daily. Demonstrated efficient work ethic by creating and purging an estimated 400 order folders each week.
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Gymnastics CoachGrand Rapids Parks And Recreation Apr 2009 - Sep 2010Planned and lead classes for children in age groups 2-4, 4-6, and 6-8. Assisted other coaches with classes. Spoke with parents about children's progress.
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Deli ClerkD&W Food Centers Aug 2008 - Jul 2010Customer service. Prepared foods and re-stocked items. Cleaned and managed machinery. Managed monthly inventory. Assisted customers in multiple departments.
Meghan (Meg) Reed Skills
Meghan (Meg) Reed Education Details
Frequently Asked Questions about Meghan (Meg) Reed
What company does Meghan (Meg) Reed work for?
Meghan (Meg) Reed works for National Heritage Academies
What is Meghan (Meg) Reed's role at the current company?
Meghan (Meg) Reed's current role is Change Management Specialist | Business Operations - Ensuring effective and sustainable business operations changes!.
What schools did Meghan (Meg) Reed attend?
Meghan (Meg) Reed attended Davenport University, Davenport University.
What skills is Meghan (Meg) Reed known for?
Meghan (Meg) Reed has skills like Customer Service, Time Management, Leadership, Microsoft Office, Diligent, Project Management, Attention To Detail, Microsoft Excel, Microsoft Word, General Awesomeness, Management, Crm.
Who are Meghan (Meg) Reed's colleagues?
Meghan (Meg) Reed's colleagues are Michelle Albaitis, Jodi Fraser, Angela Utsey, Amy Garrison, Mark Mimnaugh, Nancy Rocco Stambaugh Charter Academy, Kimberly V..
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