Meghan Spera, Shrm-Cp Email & Phone Number

New Orleans, La, Us

Metairie, Louisiana, United States

Lead OutSolve's Customer Success Team, with a focus on driving measurable outcomes, fostering customer loyalty, and delivering solutions that exceed expectations.

Metairie, Louisiana, United States

Collaborated with clients and prospects to understand their unique needs, anticipate challenges, and implement proactive strategies for success.

Metairie, Louisiana, United States

Responsible for advocating for clients to ensure they were successfully utilizing OutSolve’s comprehensive affirmative action planning services and expert consulting programs.

Greater New Orleans Area

•Developed, executed, and assessed transient sales strategies for the Sheraton New Orleans hotel property representing 1,110 rooms•Analyzed trends using STAR, TravelClick, and other market place measurement tools to determine revenue opportunities •Prepared forecasts, budgets, weekly and daily projections and analyzed the progress of each. •Provided revenue analysis functional expertise to General Manager, Property Leadership Team and Market Sales Leaders

Greater New Orleans Area

•Implemented and lead transient sales strategies for three full service downtown New Orleans hotel properties representing 825 rooms•Analyzed competitors, market trends, supply and demand and how to position against them •Prepared forecasts of supply, demand, and revenue based on market trends •Lead biweekly strategy meetings with hotel stakeholders including: General Manager, Director of Finance, Director of Hotel Operations, Director of Event Planning, Area Sales Leader, and Destination Sales Executive

Greater New Orleans Area

•Maintained leads to ensure a timely response and accurate revenue projections•Generated and provided detailed reports, proposals, and contracts on behalf of 15 managed Marriott properties•Analyzed Global Sales pricing workbooks and Hotelligence reports to provide account and pricing details to Area Sales Leaders, General Managers, and Revenue Managers•Acted as liaison between the Area Sales Team, property leadership, and Regional Sales Office•Interacted effectively and worked collaboratively with multiple levels of the Southeast Area Sales force

Greater New Orleans Area

•Assisted Destination Sales Executive and Senior Catering Sales Executive with booking over $1.79 million in rooms and catering business in first six months •Qualified and identified all incoming sales inquiries and routed to the appropriate manager•Sales team representative for all hotel leadership meetings •Coordinated logistics for inaugural JW Marriott Customer Forum to gain customer insight into competitive set to reposition JW Marriott’s selling strategy•Recognized by department leaders as November 2012 Associate of the Month

New Orleans, La

•Responsible for booking events up to 600+ guests in 38,000 square feet of space/17 private historic dining rooms •Detailed all events and generate Banquet Event Orders through Delphi for in-house use and coordination•Handled Corporate, Social and Group markets•Responded to RFP’s/ leads from NOMCVB, NewOrleansRestaurants.com, Cvent, and other major lead generators

Athens, Georgia, United States

•Utilized persuasive selling techniques to book & promote four diverse hotel assets accounting for $15 million in revenues and 650 rooms, 15,000 sq. ft. of meeting space•Initiated, developed, and led bi-weekly training sessions•Exercised independent judgment, decision-making & problem solving abilities, and high level of confidentiality•Organized and maintain sub-block and group information, data entry•Worked closely with supervisor on development & implementation of policies and procedures

Athens, Georgia, United States

•Cash Management, Guest Service, PBX, Reservations•Checked-in and checked-out hotel guests in a timely and professional manner•Managed and resolved guest complaints in a professional and courteous manner•Coordinated guest room maintenance with the engineering and housekeeping departments.