Provided leadership for fundraising operations and systems, including gift management, process and workflow development, prospect research/development, and business intelligence. Managed a four-person Development Operations team as well as the department’s CRM.Managed and developed technical solutions and systems for business processes in the Development department. Oversaw documentation and training for end users. Led successful implementation of Raiser’s Edge NXT, increasing end user CRM engagement and department reporting capabilities. Served as primary administrator of Raiser’s Edge NXT. Supported ongoing database maintenance and technical problem troubleshooting and resolution.Conducted analysis and reporting of key fundraising metrics, including monthly financial reports, annual reports, and grant reporting data; improved ability to track key metrics in database, and streamlined production of reports using Power BI...Orchestrated centralized gift and pledge processing, receipt and acknowledgments production, and biographical data maintenance, ensuring high standards of quality, consistency, and accuracy of data, and compliance with IRS policies and regulations; under leadership, team decreased turnaround time between gift receipt and acknowledgment to under 72 business hours, and maintained turnaround time during Second Harvest’s busiest fiscal year in history (2020-21), which saw a 150% increase in giving from the prior year.Provided strategic direction and career development to team members. Managed department budget and expenses.

Served as a key member of the National Systems Strategy Team, managing core development and civic engagement operations and systems, and leading on revenue planning, forecasting, and reporting. Served as strategic partner to the Philanthropy team, supporting daily development operations and special fundraising initiatives, including Citizen Schools’ annual appeals. Provided analysis on philanthropic trends, developing simplified, self-service reporting.Managed and developed Salesforce CRM platform to maximize efficiency to support fundraising and civic engagement business processes. Provided project management support and training for system enhancements, developing, testing, and implementing new functionality, including integrations with third-party systems.Managed systems, data, and reporting in support of annual revenue planning. Supported revenue forecasting process by developing tools and models to project revenue raised during the fiscal year. Supervised National Civic Engagement Operations Americorps VISTA, directing work in support of volunteer engagement.

Led and supported efforts in marketing and communications. Assisted senior staff in developing a consistent and uniform brand and an overall communications strategy. Maintained organization-wide editorial calendar. Managed all e-communications, maintaining mailing list in email marketing platform and reconciling with other constituent databases on a regular basis. Prepared reports on email metrics on an ongoing basis to senior staff.Collaborated with staff on content, messaging, frequency, and design of promotional campaigns and marketing materials.

Promoted from Program Associate in July 2013. As Program and Communications Coordinator, I led MCEE program activities in communications, marketing, technology, and project management. Key activities included: management of planning and delivery of K-12 educational programs; development and management of the council's print and online marketing strategy, including design and implementation of eCommunications, social media, and printed materials; website maintenance, leading the organization's website redesign project in partnership with local design firm; database and mailing list management; and supervision of Program Assistant, student workers, and interns.

Manages program operations, delivery, communication and marketing of the Council programs, and general administration.Key Behaviors:• Collaborates with staff in planning and delivery of programs and events, including coordinating event logistics, promotional materials, recruitment of participants, and budget analysis. • Responsible for designing, coordinating, and implementing communications through email marketing platform and website.• Develops, organizes, and keeps current databases and mailing lists.• Coordinates social media and web efforts• Supervises Program Associate, student workers, and interns

Served as affiliate and finance coordinator for local Affiliate of Susan G. Komen for the Cure. A hands-on team member leading and supporting the following areas: finance, budgeting, communications, human resources, administration, and IT.Key Behaviors: • Analyze and present Affiliate financial reports in an accurate and timely manner. • Responsible for all accounts payable and accounts receivable including both online and offline donation management, reporting and acknowledgment.• Write, design, and publish monthly eNewsletter for audience of 8,000 Affiliate stakeholders. • Recruit, train, and manage volunteers for Affiliate office and various educational/outreach activities

Managed the external certification process for Epic's health care software suite, keeping this tool market-relevant and policy compliant. Oversaw the complete certification process from the collection, interpretation and communication of complex requirements through the coordination of cross-functional application teams to reach compliance objectives. I then organized easy-to-understand, customer-facing strategies from this certification that earned Epic clients significant financial incentives.Key behaviors:• Assessed and recommended certification programs, determining which Epic would choose to meet.• Answered and dissected complex certification issues, requiring strong logic, research, and analysis skills.• Coordinated highly-technical application teams, interpreting certification requirements for them to reach.• Managed internal and external events and presentations, showcasing new developments in Epic software.Key outcomes: • Epic was one of the first US hospital and ambulatory software vendors certified under the US Department of Health and Human Services's "Meaningful Use" program, creating significant competitive advantage and customer benefit.

Product expert in Epic's Enterprise Scheduling application, managing application support for five health care organizations.Key behaviors:• Analyzed solutions for daily issues, and improved efficiency and optimization of software for each client.• Designed technical eLearning lessons for widespread customer and internal use, receiving company-wide recognition. Lessons improved employee productivity and saved customers training time and money.• Owned team documentation guide, compiling information on application-specific topics for company use.Key outcomes: • Supported multiple clients during multi-million dollar software implementations and upgrades. All executed on-time/on-budget. • Won company-wide recognition for eLearning lessons.

Worked under the Development Director for this Atlanta NGO that focuses on legal and social support for the criminally indigent. Researched and developed grant applications, reports, and fundraising materials.Key outcomes: • Researched, designed and secured funding partnership with Microsoft• Helped implement mid-year fundraising drive, which exceeded goals.

Spearheaded the research and writing of briefs in anticipation of legislation. Directed constituent concerns to appropriate officials, including the Prime Minister.Key outcomes: • Analyzed campaign patterns among female MPs, preparing for Parliamentary presentation.