Meghan Volchko Email & Phone Number

Cleveland/Akron, Ohio Area

- Oversees and manages the OverDrive Public Library Collection Development team, a premier group of librarians who are experts in content and merchandising digital collections, for North America- Stays current on collection development trends to assist library partners and team members- Collaborates across departments to ensure that our services work for our library partners and their patrons- Assists with business unit and company-wide initiatives

Cleveland/Akron, Ohio Area

- Worked directly with Collection Development Librarians all over the United States to add digital content to their collections- Traveled to tradeshows and libraries in sales region of the Pacific Northwest and California to promote OverDrive content and new formats- Provided all levels of customer service to clients, from report running, to content recommendations, to adding additional platforms/formats to their accounts- Maintained monthly sales goals- Collaborated with Librarians to created Curated Collections for their sites to help merchandize their OverDrive homepages and better their circulation- Launched new OverDrive accounts and work on building their starting collections- Collaborated with Content Sales Specialists and Product Support Specialists to be an effective team for customer service and assistance

Cleveland, Ohio

- Assisted Account Managers in the creation of custom and reoccurring carts for libraries within their territory- Curated custom collections for libraries to display OverDrive content to patrons- Maintained positive relationships with publishers - Kept current on upcoming and popular content that is available for libraries to add to their accounts- Wrote informative posts and book reviews to be published on OverDrive related sites- Temporarily managed several accounts in Southern California while Account Manager colleague was on temporary leave

Akron, Oh

- Head of research for students, faculty, and staff, using a variety of platforms, mostly digital in nature- Managed and supervised the library staff with the assistance of the Dean of Students - Trained new students and staff on the use of research databases and provides Bibliographic Instruction on a wide variety of topics, with a focus on Information Literacy- Represented the Ohio Valley District, 9 schools total, on the LRC Advisory Committee, a committee dedicated to improving library services, for two years, a post that most only served on for one year- Managed and maintained library budgets, and collaborated with the Dean and Department chairs to purchase relevant materials for the library collection- Cataloged and organized all incoming library materials- Frequently attended training on changes and updated to relevant Databases in order to keep skills current

Akron, Oh

- Provided excellent customer service to every customer to ensure satisfaction- Recognized as a customer service leader during associate meetings, along with Top Seller recognition- Learned basic marketing techniques and spent time in practice with that knowledge- Frequently worked in different departments and learned to be quickly adaptable to new situations and environments

Kent, Oh

- Worked directly with students and professors in order to provide them with answers to their reference questions- Participated in the renovation and expansion of the library in summer 2008, working with the Main Library and university officials- Processed and copy-cataloged a gift to the library of over 100 books to be added to the collection- Created and categorized a list of periodicals available in the library and online through databases to help students and professors- Worked with the Millennium Circulation System and became proficient in OhioLINK

M.L.I.S., Library Science

Activities and Societies: Co-President, SLA Student Chapter, 2008-2009 Beta Phi Mu Honors Society

Bachelor'S Of Arts, English