Megha Patel Email & Phone Number

Australia

Adelaide, South Australia, Australia

Sydney, Australia

Pune, Maharashtra, India

Always a frontrunner in providing stable solution for the P1 & P2 issues pertaining in my domain. Ensuring service delivery is within defined KPI’s and SLA’s without compromising with the quality of deliverables. Manage an Inventory Control team. Create and formulate working instructions for Inbound and Outbound for the operation. Train new and existing employees on new and current processes in place in SAP. Lead a team in all internal and external audits. The go to person for all SAP problem solving issues in Material Management and Inventory Management. High quality support for SAP users for both facilities. High quality communication both verbal and written via email and personal presentations Managed and resolved end-user issues/concerns on application incidents. Creation and processing of Purchase Orders. Assisted team members to improve quality of processes

Pune, Maharashtra, India

• Basic training of the ISU environment .• Worked on the SAP -ISU- FICA objects.

• Responsible for providing technical assistance to Functional team, BASIS team, Middleware/ PI team, Unix Team and User Management / Security & Access Control team.• Handling Remedy Tickets (BMC Software remedy tool)/Changes/enhancements as a support team member for ABAP, workflow and Portal issues.• Responsible for technical support in 6 different SAP templates featuring 20+ systems including separate boxes for R/3 and SRM.• Client Interaction and functional facing on issues/requests raised on GSK Site. Responsible for complying with standard SLAs on tickets raised.• Responsible for end to end monitoring of critical interfaces• Responsible for resolving day to day system issues like, ABAP short dumps, background job failures, tRFC failures, Idoc Failures, DB update failures and Workflow errors.• Responsible for routine workflow changes• Responsible for performance monitoring and tuning• Responsible for keeping system up to date by applying latest OSS notes.• Responsible for preparation and review of project documents in SAP SOLMAN box.• Responsible for providing technical support to SAP recommended transport tool Revtrac.• Development of new enhancements which are required as per the new change requests.• Supporting in various ABAP areas like Workflows, Interfaces, SAPSCRIPT/ Smartforms, Reports etc.• Involved in Changes in various modules including SD, MM and SRM.• Involved in various phases of SDLC.

• Worked in SAP ABAP in internal project.• Worked in ABAP Classical and ALV reports.• Worked for the testing of JAWS (JAWS is a powerful software program designed to work with a speech synthesizer to improve the productivity level of visually impaired employees, students and the casual user.)• Worked on vision plus environment as a backend.

• Basic Active Directory operations as well as Creation of Domain Accounts in Active Directory, Provide necessary access rights & add users to different Groups.• Configuration of soft/hard token for the new user.• Addition/removal of system in domain.• Installation of Symantec licensed software on the system.• Provide on call technical support to resolve technical issues of VPN, MS Outlook and system within the defined SLA.

B.E., Electronics And Telecommunication

Education record