Meghna S. Email & Phone Number

Delhi, India

Noida

Noida

1. Collaborating closely with stakeholders to understand their pain points and translated them into scalable, efficient, and tailored solutions aligned with clients' unique service requirements and industry best practices.2. Spearheading multiple end-to-end implementations of ServiceNow, including defining functional specifications, conducting user acceptance testing, and managing client expectations for HR Service Delivery and IT Service Management modules. These initiatives enabled clients to transform their business processes and achieve operational excellence.3. Conducting a comprehensive gap analysis of the existing systems and proactively devising innovative solutions and enhancements to optimize existing processes, demonstrating a remarkable achievement of surpassing a 60 percent enhancement in process efficiency.4. Designing and implementing performance metrics and reporting dashboards, providing valuable insights to leadership for informed decision-making and continuous process improvement. Implementeddashboards resulting in 10x increase in data visibility and decision-making efficiency.5. Leading cross-functional teams throughout the entire deployment cycle, utilizing and leading change management processes to ensure the seamless migration of fully tested solutions across environments prior to production deployment. 6. Achieved over 75 percent reduction in deployment issues and downtime.7. Providing guidance and support during the upgrade and enhancement of ServiceNow Instances, ensuring a smooth transition and minimal disruption to business processes. Contributed to reduction in downtime during upgrades.

Noida, Uttar Pradesh, India

1. Collaborate with stakeholders to define and document project requirements.2. Create clear and concise documentation, including user stories and process flows.3. Facilitate communication between business and IT teams to ensure alignment.

Metcalfe House, New Delhi

• Worked on Designing High Voltage Power Supply for CO2 Laser• Regulated the current in power supply to ensure quality• Adjustment of common characteristics and cooling requirements of laser

Rani Bagh Zone, New Delhi

• Operation and maintenance of Distribution Transformer• Observed the real time faults and repair of faulty ones• Closely studied SCADA based control of TPDDL Network in CENEPID

B.Tech, Electrical And Electronics Engineering

Master Of Technology (M.Tech.), Power Electronics And Drives, A