Meghnaa Millicent Joseph Email & Phone Number

Jaipur, Rajasthan, India

Responsible for analysing the impact of change and support the business throughout the Project Transformation. Liaise with product owners and technical developers/architects for solution identification.Ensure the right granularity of user stories by applying techniques in scope of estimation and completion in a single sprint.Manage requirements using Agile delivery framework and help drive the agile process forward by participating in daily stand ups, backlog grooming, sprint planning, retrospectives.Responsible for supporting the testing environments and be a key actor in writing & conducting UAT test cases and if required train non-squad stakeholders.Support the design and conceptualise new Business Solution options and articulate identified impacts and risks.

India

•Lead a team of 300 associates, senior associates, TL & TM's working for Geo Data Operations•Participate in management & governance discussions with both internal and external stakeholders•Manage and supervise workflow for optimum utilization of resources and distribution timelines•Discuss operational issues and Critical to Quality (CTQ) parameters with important stakeholders•Enhanced standard practices based on engagement learnings & specific client requirements •Drive process improvement initiatives across processes/workflows•Identified & developed business strategies and solutions for clients as per their requirements and solicit feedback on overall service delivery•Manage utilization, employee satisfaction, performance, employee development and retention•Participate in organizational initiatives such as recruitment drives and facilitate knowledge sharing sessions•Framed objectives for the team, conduct performance appraisals and provide constructive feedback for learning path and career growth

India

•Lead a team of SME’s responsible for accurate and timely processing of invoices for desk and field operations & expense invoices for global projects of $50M per month•Ensuring productivity & quality targets are met as per the SLA's/metrics•Created high quality, data driven and well analyzed weekly/monthly information reports/trackers for the customer•Maintain controls on cost and resources as per the financial components of the project•POC for internal & external audits, ensuring that the observations are addressed in a timely manner•Implemented comprehensive quality assurance processes and monitor adherence to these processes from time to time

Hyderabad, Telangana, India

• Transitioned a PO based invoicing process for a large “European Retail” • IT POC for all the cross functional teams related to the project• Invoicing & payment processing, reconciliation, vendor management and query resolution• Supporting audit queries on invoicing• Streamlined invoice submission process by applying OCR functionality thereby reducing payment TAT • Management of daily, monthly and annual operational tasks and deliverables• Leadership and development of the team

India

• Worked within Genpact for multiple global clients at different capacities with various responsibilities• Transitioned a global accounts payable Re-engineering project (onsite US & Philippines) of setting up a "Shared Service Center" for invoice processing, escalation handling & vendor management• Project Manager for WCS-GE, taking care of onshore/offshore projects related to AP Treasury which included forecasting for treasury bank accounts• Account Manager for Westpac-Australian Bank, taking care of invoice & payment processing for vendors, payroll runs & FX currency payments• Worked for an Investment Firm Merrill Lynch- MLPFS Futures, MMI, ML&Co Treasury where the work included funding/monitoring of various critical trading desks with global financial services like Lehman Brothers etc. Work included large movement of money-Wire transfers worth billions of dollars daily and responsible to give a real time update to management for long & short accounts• Worked for a PLCC- GE process where the responsibility included mentoring/training new joiners to help them come up the learning curve, preparation of various trackers, allocation of work to the team and 100% customer satisfaction through outbound/inbound calls.• Collaborating with different teams to ensure smooth completion of projects within agreed timelines with zero errors