Meghna Dhingra is a Registered Canadian Immigration Consultant (RCIC) with ICCRC-CRCIC with 14+ years of international experience working actively to address Immigration, Permanent Residency, Citizenship, Appeals, Refugee Status related cases.

Produce net new documentation and update and standardize existing technical diagrams, documentation and procedures for the PHL IT Shared services. Main areas of focus.1. Core Infrastructure - Data Centers and Servers, SANS, ODA Appliance and supporting infrastructure (ISAM/ISIM etc), Backups, DR Recovery infrastructure (Current and Future states)2. Network Architecture diagrams/documentation - Network diagrams, IP Schema Layout, WAN/Internet, Aruba Wireless, Remote access 3. Procedures – (Backups, Setting up servers/laptop configurations and hardening, etc)4. Shared Services Infrastructure and Applications diagrams and documentation – AD, Oracle, IBM software, Exchange/Office 365, SharePoint etc5. Telephony - PBX Systems, All phone numbers for each location, Telephone Service provider(s)6. IT Controls and Information Security Infrastructure – Work coming out of IT controls meetings and documentation of existing and future state information security infrastructure.7. Vendors - vendors management

Implementation project of Next Generation Firewall platform into primary data center. Develop technical manuals. Analyze existing technical requirement documentation, interviewing and collaborating with in-house subject matter experts, develop highly accurate documents containing instructions for installation, operation, use, maintenance, parts list, and support requirements for the deployment of Next Generation Firewall platform.RESPONSIBILITIESTranslate complex technical details into concise technical manualsLeverage existing Operational IT templates to derive technical manuals and supplement existing templates with enhancementsEnsure consistency and usability of documentation and reference materials created by applying plain language and style standards and contributing to the departmental technical and editorial style guides.Follow current IT Policy and IT Security Standards

Working at client Loblaw Companies Ltd.Leading and maintaining a comprehensive Information Security Awaraness Program. In addition, managing and coordinating effective IT Key and General Control processes that minimize risk while achieving SOX/ITGC/PCI compliance. Facilitating external audits on behalf of IT, and successfully managing internal team members through preparation and remediation activities.• Build and manage the Information Security Awaraness Program. Achieve risk reduction and compliance, while supporting business enablement.• Participate in IT Change Request reviews to assess risk and propose solutions.• Provide awareness training and keep the business informed of relevant threats.• Prepare management reports and generate key metrics.• In coordination with business application and operations’ team members, take ownership for managing IT key controls and processes. Align IT for PCI compliance. • Serve as the project manager for conducting periodic control tests (e.g., monthly, quarterly), tracking results, and managing remediation activities through to completion using a risk-based approach.• Keep informed of changes to PCI and other applicable laws / regulations, and continue to improve IT Controls and policies accordingly.• Coordinate external and Internal IT audits on behalf of IT. Prepare and organize audit materials, meet with auditors and internal team members, evaluate findings and prepare management responses, and manage remediation projects.

Lead enterprise wide information security awareness initiative including campaigns such as October Cyber Security Month, Fraud Month, Lunch & Learns, eLearning Modules etc. In addition plans, creates and delivers information security awareness roadmap initiativesManages and creates content for internal Information Security SharePoint sitesResearches security industry trends and practices towards the development of standardsWorks with internal stakeholders to develop, document, and update information security policies and standardsSupports senior management with Rogers' information security risk management activities, enterprise-level risk assessments etc.Supports the development of materials used to communicate information security risk to a diverse audience from technical staff to senior executivesWorks collaboratively with Security Architecture, Security Operations, Internal Controls, and Enterprise Risk Management departments to align activitiesEnsures acceptance, approval, and owner accountability of information security operational controls with internal stakeholdersDevelops methodology and coordinates activities to assess and report on the information security maturity of Rogers

Developing and Implementing enterprise level information security policies and standards (such as Access Control, Acceptable Use, Information Security etc.) as per ISO 27001 standards in liaison with senior management to enforce security behaviors and protect IIROC information and assets from information security threats and vulnerabilities.• Corporate Policies – Write information security policies and standards to align information security framework with departmental and employee accountabilities, policies, procedures and other related best practices for IIROC as per ISO 27001 standard.• Relationship Management – Work closely with senior management (Board of Directors, CEO, CIO etc.) and LOB heads to gain thorough understanding of organizations goals and operation procedures.• Information Security – Apply enterprise level Security Governance to implement policies and procedures through information security awareness campaigns, road shows, town halls, in-class and web sessions by presenting in house and web sessions.• Corporate Training – Design, implement and deliver eLearning modules and training sessions enterprise wide.

Planning strategies and campaigns to implement and reinforce adoption of behaviors that protect CIBC information assets for lines of business, employees, customers and clients.• Corporate Training – Design enterprise wide eLearning programs; provide coaching to corporate audiences, counsel internal and external clients and influence without power. • Technical Writing – Prepare information security standards, policies and supporting documents.• Communications - Develop and deliver presentations to a variety of internal and external audiences. • Relationship Management - Build strong working partnerships with various internal and external stakeholders. • Information Security – Coach and counsel the key principles, requirements and methods for safeguarding information assets in an enterprise environment.

Developing procedural and job aid documents for Trade Blotter (Actimize) for TD Wealth Compliance and Regulatory Team.TD Wealth Management Operations & Technology• Lead team of technical writers to deliver key procedural manual for a web-based application that supports internal organizational detection and review processes for daily financial trading• Review existing documents and edit/develop procedures that include range of documents to be used by technical and non-technical users.• Analyze, Manage and Review design and writing of technical documentation. Monitor all systems information products and communications.• Identify standards/documentation issues and recommend alternatives based on Readiness Team's standard

Intranet and SharePoint Content Manager, Technical Writer and IT Communications Lead for TD bank’s Technology and Risk Management Team catering 80,000 plus employees enterprise wideHighlights:- Successfully Delivered Role Based Security Awareness Trainings for executives, infrastructure and contact centers- Rebranded team’s image in TD from operations, new launches and technology perspective• Lead successful project of maintaining, updating and migrating content on Intranet and SharePoint• Plan and execute security awareness training modules for enterprise wide audience• Develop solid and effective security awareness communications, communication vehicles and web content such as webcast, forums, social media, E-learning modules, live sessions, emails and printed products. • Develop and execute change management & communication strategies, matrix, plans and briefs employees, LOB application leaders, Management and Stakeholders.• Develop and execute key messages, project branding strategy, creative briefs, focus group, town halls and live audience events to create security awareness

Working for Client Hydro One for Windows 7/Office 2010 Migration Project deploying 2500+ machinesHighlights:- Introduced ERP tool to measure success rate of the project and qualify computers and employee profiles for migration- Implemented Business Architecture to reform and reduce project’s risks and pitfalls • Develop and execute communication strategies, plans and briefs LOB stakeholders.• Manage creation of content, execution and maintenance of various communication vehicles: orientation presentations, education sessions, and updates to SharePoint etc.• Lead and assign tasks to web developers, trainers, technicians and help desk analysts.• Develop and maintain strong relationships with internal / external stakeholders• As a Technical Writer, assist with the development and completion of internal and external client facing project documentation such as help desk procedures, requirements traceability matrices, user acceptance testing processes, and others.• Conduct Pre-survey of installed applications and a Post Migration customer satisfaction survey – to make improvements for the next site.

Our own production called "Special Reporter" a series based on current affairs, in-depth stories and issues affecting you. Please send in your comments and issues you are facing and would like us to cover. We are on Rogers Channel 10 every second Saturday at 1:30 pm.

• The primary responsibility is to design forms in Microsoft Word and create SharePoint sites• Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment, interface with other systems, internal and external checks, controls, and outputs. • Provide estimates for assigned work packages to support the development of project plans; analyze and estimate feasibility, cost, time, and compatibility with systems. • Assess program impact on internal/ external stakeholders. Identify, analyze, mitigate and proactively respond to stakeholder needs.• Ensure channeling of appropriate information to relevant stakeholder groups at the right time to drive desired behaviors throughout the different phases of the initiative (Requirements, Design, Build, Test, Parallel Run, Deployment, Stabilization)

Highlights:- Successfully migrated enterprise wide audience from Lotus Notes to SharePoint 2007- Developed online Trainings to fill gaps and educate end user• Plan and execute change management & communication plans and strategies• Develop web content for business divisions and stakeholders’ new web pages• Create and update web content of old sites while migrating to new servers• Create eLearning modules - in PowerPoint plus using Articulate, Dream weaver, Flash and other Adobe products.• Training internal staff on the new tools and techniques.

Lead team of financial application developers, content writers and copywritersHighlights:- Successfully brought TD Bank and Bank North (merger 2008) on one platform in terms of standards of communications, tools, guides and delivery of reports in 2008 Merger• Introduced newsletter to increase productivity and provide information in a consolidated way to whole group • Develop change management & communication strategies to support project pilots and implementation rollouts• Write and edit web content, communication pieces, presentations, articles, newsletters, project updates, website, guides etc.• Lead and coordinate communication events, meetings and outreach opportunities• Manage and execute the group communication plans, including coordination of all internal communication activities• Support project learning and development, facilitate change management activities• Ensure all communication is relevant to the target audience, open and honest, and delivered through the appropriate medium

Lead team of Desktop Publishers, Web designers, software developers and online advertising specialistsHighlights:- Marketing and Branding of 200+ businesses in their niche markets increasing their ROI by 25-30%- Built huge Media network for the company to facilitate company’s and clients’ images• Develop and implement social media marketing strategies and content• Lead social media initiatives across the company, collaborating with all lines of business to ensure consistent brand messaging, and identifying opportunities for social media. • Monitor trends in social media and apply them to increase traffic and brand value • Manages the public image, branding, and visual identity to develop and reinforce a strong public and community relations profile.• Develops and oversees marketing and communication plans, ensures effective delivery and support of plans and objectives.

(Multicultural Channel catering South-Asian community)Highlights:- Lead successful talk shows on challenging issues to give in-depth story to viewers- Introduced issue management to resolve critical and political issues.• Lead development, production, and delivery of a wide range of corporate communications through print, graphics, audio-visual and on-line media. • Develop and maintain on-going delivery of branding and visual identity programs and establish indicators to continuously gauge their effectiveness• Develop communication plans, media and stakeholder relations to strengthen corporate identity• Provide planning, implementation and evaluation of regional communication and public relations activities

Developed Stories for Electronic Media by editing footage and giving voice over.Write screen plays for footage, and voice over, presenting visuals for facts and figures.Developing stories from old library collection footage and filling 30 minutes to an hour broadcast slots.Developing 30 minutes regional programsPublic Relations.

(University offering 200+ academic degree courses and continuing education, worldwide)• Lead national level seminar and career fair driving huge increase in enrollment• Deliver strategic corporate communications and advisory services• Manage and execute communication plans including internal communication activities• Produce communications and information materials for management and the Board to present and promote company to external audiences• Built relationships with industry analysts and editorial contacts that featured the company in the industry trade magazines and analysts reports• Plan and control major conferences and special events, trade shows, seminars and press conferences to create awareness and marketing of company amongst public

• Reported & Edited stories for news bulletins along with PTC.• Interviewed personalities, politicians and officials.• Covered all beats including Social, Entertainment, Investigative stories, Financial, Health, Education, Criminal, Fashion, Children, Women, Government etc.• Produced and anchored news.• Generated Contents for special feature and language programs.• Translations of news from different sources.

(Financial institution dealing mainly into insurance, stocks, investments such as mutual funds, shares, debentures etc.)• Lead team of writers, designers, contributors, sales people, freelancers, photographers • Changed content and layout of magazine, increasing 28% readership• Plan, Write and edit magazine content, special supplements and editions

• Initially employed as News Correspondent for Largest English daily “The Indian Express”.• Covered multiple city beats, from crime to social, and wrote copy as assigned.• Promoted to Business News Correspondent for “Financial Express”.Also worked with Amritsar123.com portal on part time basis as online content editor