Meg Holbrook Email & Phone Number

Santa Rosa, California, United States

Enterprise Tools Leadership: Leads a dynamic team of administrators, QA analysts, business systems analysts, developers, and scrum masters to develop and optimize platforms like ServiceNow and SharePoint Online, enabling internal teams with the technology to drive collaboration and efficiency.Seamless System Migration: Oversaw the migration of over 20+ million customer and internal files to a new storage system within six months, achieving less than 5% downtime and less than .002% error… Show more Enterprise Tools Leadership: Leads a dynamic team of administrators, QA analysts, business systems analysts, developers, and scrum masters to develop and optimize platforms like ServiceNow and SharePoint Online, enabling internal teams with the technology to drive collaboration and efficiency.Seamless System Migration: Oversaw the migration of over 20+ million customer and internal files to a new storage system within six months, achieving less than 5% downtime and less than .002% error rates. Responsibilities included managing project timelines, delivering training, gathering stakeholder requirements, and coordinating with offshore vendors. Driving SharePoint Innovation: Focused on the adoption and enhancement of SharePoint Online, transforming it into a powerful tool for collaboration and productivity. Partnered with stakeholders to design and execute solutions that streamline workflows and improve user experiences across the organization. High focus on reducing system bloat and placing accountability mechanisms in place to reduce storage space requirements, while retaining compliance with state/federal regulations. Streamlining Team Operations: Standardized workflows across the team, reducing silos and establishing transparent, repeatable processes. These improvements enhanced operational efficiency, increased accountability, and supported faster execution of tasks.Building Relationships with Vendors and Stakeholders: Negotiated vendor contracts and collaborated with stakeholders to deliver cost-effective, impactful technology solutions. Emphasized alignment between technology initiatives and business objectives to maximize organizational value.I'm dedicated to driving digital transformation through scalable, innovative solutions that unlock the full potential of enterprise tools and enable continuous improvement. Not everything that can be automated should be, but I bet your team is doing a lot more manual work than they could be. Show less

Sacramento, California, United States

A 100% woman-owned enterprise, specializes in crafting distinctive, eco-friendly small-batch wood jewelry. All materials and components are sourced from small U.S. businesses committed to reforestation and sustainable lumber practices, ensuring ethical work conditions and avoiding worker exploitation. Our wood products exclusively use FSC-certified wood. RCS also offers pro bono small business coaching and technology consultations for woman-owned businesses. We're stronger together.

California, United States

High-Performance Team Leadership: Grew the product engineering and help desk support team. Implemented standardized workflows, best practices, and pair programming. As a result, velocity substantially increased and QA bugs were reduced. Time to market reduced by 20% on average.Strategic Platform Migration: Reduced platform operating costs by migrating acquired companies to one system of record. Led to improvements in efficiency, reduced system downtime, reduced overhead maintenance… Show more High-Performance Team Leadership: Grew the product engineering and help desk support team. Implemented standardized workflows, best practices, and pair programming. As a result, velocity substantially increased and QA bugs were reduced. Time to market reduced by 20% on average.Strategic Platform Migration: Reduced platform operating costs by migrating acquired companies to one system of record. Led to improvements in efficiency, reduced system downtime, reduced overhead maintenance, increased system scalability, and streamlined vendor management.Improved Operational Processes: Grew Tier 3 service escalation team from 2 to 6 technicians. Reduced service times by over 50%, reduced system downtime from 12+ major incidents per month to less than two, increased number of daily ticket resolutions by 30%, maintained headcount and service levels while company size doubled. Operating costs under budgetary targets each fiscal year.Data Centralization: Led centralization of data entry from 300+ custom screens to 12, creating role-specific dashboards that improved team productivity and operational efficiency. Saved product users 20-40% time navigating the product and completing data entry.Market Expansion: Increased monthly revenue by more than $173m in 2023 by implementing new loan products such as reverse mortgage, HELOC, automated underwriting, and multi-lingual loan apps. Show less

Sacramento, California Area

Streamlined Help Desk Architecture: Oversaw the consolidation of help desk infrastructure and achieved KPI target of reducing IT support tickets 40% within 6 months. Reduced headcount and maintained service levels through operational efficiencies for during tenure.Vendor Management and Strategic Contract Negotiation: Strategic review, negotiation, and management of vendor contracts for LOS, POS, and CRM technologies ensuring cost-effectiveness and alignment with corporate… Show more Streamlined Help Desk Architecture: Oversaw the consolidation of help desk infrastructure and achieved KPI target of reducing IT support tickets 40% within 6 months. Reduced headcount and maintained service levels through operational efficiencies for during tenure.Vendor Management and Strategic Contract Negotiation: Strategic review, negotiation, and management of vendor contracts for LOS, POS, and CRM technologies ensuring cost-effectiveness and alignment with corporate objectives.Comprehensive Change Implementation: Led projects that reduced operational costs by 25% through process re-engineering and automation. Exceeded the KPI goal of a 20% reduction in operational expenses within one fiscal year.Feedback and Continuous Improvement: Instituted a feedback loop with key departments to monitor the effectiveness of changes, leading to iterative improvements and a sustained increase in overall operational efficiency. Cost savings were realized in both sales and operations divisions.Successful Implementation of a New CRM System: Achieved a 40% increase in customer engagement through the effective deployment of a state-of-the-art CRM system. Met and exceeded the KPI target of a 30% increase in customer interaction rates within the first six months post-implementation. Show less

Sacramento, California Area

Administered Enterprise JIRA Service Desk for over 1400 users across 80+ offices, ensuring smooth operations for complex systems like LOS, CRM, POS, and vendor integrations.Collaborated for automation and process improvements, reducing costs and aligning with department goals using tools like Zapier. Managed vendor contracts strategically for key technologies, focusing on cost-effectiveness. Developed detailed tracking and reporting systems, aiding strategic decision-making… Show more Administered Enterprise JIRA Service Desk for over 1400 users across 80+ offices, ensuring smooth operations for complex systems like LOS, CRM, POS, and vendor integrations.Collaborated for automation and process improvements, reducing costs and aligning with department goals using tools like Zapier. Managed vendor contracts strategically for key technologies, focusing on cost-effectiveness. Developed detailed tracking and reporting systems, aiding strategic decision-making. Managed the department's budget, achieving significant cost savings. Implemented customer-centric solutions, enhancing customer experience, and introduced evidence-based decision-making, replacing outdated methods with Agile processes. Show less

Sacramento, California

Updated Encompass custom fields, forms, and workflows, employing tools like input form builder and bizruleanalyzer. Managed the Encompass help desk for over 1300 users, handling tier 1/2/3 escalations and expanded the help desk team in line with company growth, while instituting performance metrics and KPIs. Acted as the sole administrator for JIRA and Confluence. Performed technical writing for policies, procedures, system changes, project release notes, and department… Show more Updated Encompass custom fields, forms, and workflows, employing tools like input form builder and bizruleanalyzer. Managed the Encompass help desk for over 1300 users, handling tier 1/2/3 escalations and expanded the help desk team in line with company growth, while instituting performance metrics and KPIs. Acted as the sole administrator for JIRA and Confluence. Performed technical writing for policies, procedures, system changes, project release notes, and department newsletters, ensuring clear company-wide communication. Developed extensive written and video training materials for all new enhancements and products. Show less

Sacramento, California

Supervised and supported 6+ loan processing team members handling file processing overflow for nationwide branches, implementing data tracking and a unified metrics system for employee performance measurement. Introduced a fully automated bug tracking system to enhance help desk operations, achieving turn times of 2 hours or less on all requests with over 90% perfect customer satisfaction. Compiled and distributed weekly and monthly reports to management.

Sacramento, California

Recruited, trained, and led a team of five underwriting support specialists. Managed non-delegated file submissions to jumbo investors, state DAP programs, and Mortgage insurance providers. Developed and implemented workflow manuals and training materials, ensuring efficient onboarding of new team members. Conducted pre-audit file reviews to clear outstanding underwriting conditions, ensuring files were clear to close.

Sacramento, California

Managed underwriting file intake and streamlined the process for efficiency. Administered Encompass Banker and developed comprehensive technical documentation. Handled file assignments for team of national mortgage underwriters. Collaborated on the rollout of paperless underwriting to the company.