Responsible for price transparency compliance and consumer service rate packages. Manage a team responsible for revenue performance improvement, monitoring performance highlighting opportunities against target benchmarks providing recommended action plans.

Operational leader overseeing workflow solution implementation, provided training to the enterprise AR collection teams. Monitored the acute contract management system to audit and validate payer reimbursement to expected. Identify and report payer behavior trends pertaining to underpayment and overpayments within JOCs. Reported contract issues to Managed Care for system correction or payer escalation. Managed refund process for patients and insurance. Developed multiple automation workflows for refunds, adjustments and variances. Conducted account audits for finance explaining change in prior balance and adjustment activity for revenue and uncompensated care reporting.

Managed team to identify and report payer denial trends. Compiled monthly payer metrics for presentation in JOC meetings. Participated in established meeting with provider representatives to collaborate on AR reduction and improvements in denial rate and cash collection.

Physician liaison to 20 hospitalists assisting in scheduling, credentialing and licensing updates including CAQH maintenance. Practice management support overseeing coding and billing process for the clinic and hospitalists.

Administrator of FAFSA applications, assisting financial assistant coordinators with student outreach and college financial assistance process. Prepared academic financial packages for degree programs.