• Project Manager of VW's After Sales digitalization strategy including online and in dealership.• Responsible for launching the revitalized VW Service Core Process in Canada in 2016 and re-launching the After Sales Mystery Shop program in Canada in 2017• Established the retail parts sales objectives for the network by analyzing detailed corporate sales, market share performance, trends, and parts purchase loyalty by reviewing the retail organization sales and financial management composites.• VW Brand After Sales lead on market and consumer research including the Carlisle Parts and Service Manager Satisfaction survey while ensuring all results are analyzed, actionable and shared within the organization• Develop cooperative, integrated and aligned marketing plans and programs for National, Area and individual Retail Stores and provide support to Area Teams and Dealers to implement and drive service and retail parts sales growth along with supporting and creating national dealer communications• Provide Brand requirements, general input, support and direction to Volkswagen Group Colleagues in the development and ongoing management of Brand programs. • Work as appropriate with internal stakeholders, outside agencies, stakeholders in USA and Germany as well as various suppliers to ensure objectives and timelines are achieved within budget.• Support team members and take on additional tasks, such as quarterly campaign management, while colleagues’ tasks are redirected for a limited period of time.Key Accomplishment: • Currently enlisted 4 pilot dealers to launch a new digital solution in the service department where the goal is to drive retail sales and continuously advance the customer experience while improving the VW Service Core Process through digitalization and improving the tool to better fit the needs of VW Dealers.

- responsible for leveraging Nielsen’s distinctive analytic capabilities and data assets to solve client business problems in the CPG industry- effectively engage with senior client executives to diagnose their business issues, craft solutions to these problems and then develop insightful and impactful recommendations- develop and deliver presentations with actionable insights and recommendations- build and maintain ongoing relationships with key leaders through business issue consultation- engage the Product Specialists to assist in addressing your client’s business issues

Responsibilities:- conducted business reviews, using various forms of communications and formal presentations, on category and brand performance, with recommended actions to address identified issues and opportunities - aided in the creation and execution of brand plans, including but not limited to budgets, tools required to activate brand strategy, pricing, advertising/marketing and the creation of point of sale material/giveaways for events or trade shows- responsible for monthly tracking reports, managing project budgets, product programming within each liquor board across Canada and ensuring clients are aware of the advertising/marketing activities in each provincial market- supported the Brand Manager with regular business activitiesKey Accomplishment:- launched the Brand Ambassador program, which focused on weekly promotional event nights at clubs throughout the Greater Toronto Area, that were specific to particular brands, to help improve brand awareness and increase sales

Responsibilities:- utilized conceptual selling processes for the sale of RBC Insurance products such as term life, universal life, disability, health, long term care and travel products- regularly met with clients at their homes and developed a strong customer service network through cold calling perspective clients within the Greater Toronto Area- showed professionalism while focusing on the “Client First” principleKey Accomplishment:- earned the highest weekly total sales in Ontario

Mid/Large/Luxury/Sport cars and Saturn/Saab July 2008 – September 2008SUVs, Crossover Vehicles, Pick-Up Trucks and HUMMERS April 2005 – June 2008Responsibilities:- accountable for new product launches within the Canadian market- responsible for ensuring projects remained on budget while meeting varying timelines- defined annual sales targets and objectives for field teams while developing and disseminating weekly and monthly reports that monitored the growth of the GM Accessory business - built strong relationships with outside agencies/vendors, GM employees, GM Dealers and GM dealership staff- ensured consistent product and brand management across all publications such as the web, national promotion/event material, point of sale material and all other external/internal communications- developed and implemented national in-store Dealership and national event marketing campaigns - created/edited/implemented national GM Accessory point of sale marketing materials and communicationsKey Accomplishment:- as Project Manager, effectively deployed a major initiative to revitalize the accessory selling process that accounted for 33% of the GM Accessory revenues with a cross-functional/multi-level North-American team, of 20+ individuals by remaining on budget and meeting specified deadlines, while not having formal authority over team members

Kitchener/Waterloo July 2004 – April 2005Vancouver Island June 2003 – June 2004Responsibilities:- aided with the development and execution of GM Service Department business plans by supporting individual dealership initiatives and devised creative approaches to effectively leverage team resources- ensured compliance with Goodwrench brand standards across the dealership community- implemented district and individual dealership programs to increase customer pay business - developed strategies to improve customer satisfaction indexes while managing resolution of consumer complaints- built strong relationships with GM Dealers, dealership staff and GM customersKey Accomplishment:- improved overall customer satisfaction index by 20% in both the Vancouver Island and Kitchener/Waterloo districts

Responsibilities:- French communications with international vendors to resolve outstanding accounts- managing customer complaints- utilizing the analytical tools to analyze and solve problems with supplier accounts- liaising between the Montreal and Toronto Buyers and the Receiving Departments

Responsibilities:- assisted in the preparation of audited financial statements for First Nations Bands and not-for-profit organizations located in the Northwest Territories- traveled to remote communities in the Northwest Territories to meet with clients