Megan Sirianni Email & Phone Number

San Francisco, Ca, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

- Analyzed business processes to create integration plans, and partnered across business functions to drive and report on the integration of acquired companies into Zendesk's broader organization.- Assisted and coordinated the creation, launch and continuous improvement of two new functions and teams within Advocacy, Business Integration Management and Incubation.- Facilitated the design and implementation of an operational framework used to assess impact of changes and drive resulting tasks and deliverables, among other efficiency driving continuous improvement projects.- Led and/or managed organizational projects and pilots to drive continuous improvement and operational change within the department, including transformations to long-standing processes and testing new workflow models.- Assisted in the enablement and planning for a large product shift and migration of customers on a reporting tool.

San Francisco, California, Us

- Supported and managed tools and processes to track and report on Advocacy project performance and status. - Led projects managing efforts and enablement for the entire department as part of larger cross functional programs for high visibility changes within the company, including large product releases, preparation for GDPR enforcement, and company-wide internal workflow changes.- Drafted and defined new workflows and internal support processes as needed for project work based on gathered requirements- Created department wide communications, articles, and FAQs to support changes and launches- Supported the Support Operations team with project and task management on a variety of efforts- Standardized project reporting and communication plans regarding project updates both within the department and externally.- Facilitated project prioritization sessions with the project management group and support partners and leaders.- Helped organize and populate a departmental knowledge base with content regarding internal teams, and their support workflows and processes.

San Francisco, California, Us

Support and advocate on behalf of customers utilizing multiple products of a growing SaaS company. Troubleshoot and clarify functionality of the products, implement and recommend workflows based on customer needs, and strive to efficiently and courteously respond to customers via multiple communication channels. Help improve internal workflows and be a source of information and support for fellow advocates and members of the Zendesk community.

Lead GIS tasks related to the research projects that the members of the lab are working on. Tasks include spatial analysis, creating maps and graphics, manipulating and updating geodatabases, creating instruction documents based on my work for future reference.

Bachelor Of Arts (B.A.), Geographic Information Science And Cartography, Anthropology

Study Abroad Program, Italian Language And Classics

Classical, Ancient Mediterranean And Near Eastern Studies And Archaeology