Responsible for setting the cloud and managed services strategy and vision for Sungard Availability Services. Lead a team of dedicated product managers focused on delivering cloud and infrastructure services architected with the enterprise customer and workload in mind. Platforms include: Amazon Web Services, VMware, Oracle and SAP.

Interim Lead of the Cloud and Application Cloud Services Product Management team. P&L ownership of three product categories and resource management for 10 product managers.

Business lead for technology incubator, Sungard Availability Services | Labs, responsible for establishing the company’s horizon 2 and 3 technology and services strategy. Focused specifically on recovery, cloud, infrastructure management, and open source. Responsible for Sungard AS' intellectual property and work to ensure applications successfully navigate the global patent process. Created and led the Free and Open Source Software (FOSS) steering committee, responsible for setting and enforcing corporate policies.

North America Order Management lead tasked with determining the strategy and leading telcos and infrastructure management companies through large-scale order management transformations and upgrades. Fluent in quote-to-cash, billing, and contracting processes and systems within the telecommunications industry.

Gathering business requirements, authoring Functional Requirements documents, obtaining stakeholder sign-off, estimating level of effort and budget, requesting Capital funding, and vetting vendors. Managing to scope, limited budgets and aggressive deadlines. Most projects include managing multiple development work streams with internal developers and vendors. Produce weekly status reports and distribute to stakeholders, ensuring all outstanding issues are handled in a timely manner.Develop test cases, plan and schedule. Perform Quality Assurance testing for all projects. Organize business resources and conduct User Acceptance Testing. Gain final business/stakeholder sign-off for deployment. Manage Implementation Plan and ensure all deployment tasks are clearly and correctly identified. Create roll-out documentation and perform end-user training. Run point for all post-deployment support communications.

Customer's primary point of contact responsible for managing all aspects of the implementation process across all teams and resources involved in the delivery of Internap’s services. This includes consistently communicating milestones throughout the install process, coordinating the overall implementation, managing order exceptions and escalating as needed to meet project deliverables and maximize customer satisfaction.

Responsible for managing and supporting current and prospective customer sales during the pre and post-implementation process. Function as a single point of contact, in cooperation with all departments within Internap. Act as a liaison between sales, customers, and Internap to ensure a pleasurable, responsive client experience.

Provided Sales support to 500 mid-size accounts along the Pacific, which represented $1.2 million in monthly revenue. Responsibilities included managing implementations, providing customer contract support, and being an advocate for customer credit requests.Developed new processes and templates in Salesforce.com to assist with the management of implementations. Traveled to markets to train Sales and Sales Support on new Salesforce tools and applications.

Litigation Presentation is a legal graphics design agency focused on providing attorneys involved in complex business litigation with visual tools that educate juries.

Assistant teacher for freshman Intro course Psych1000. Class focused on servant leadership and giving back to the greater Atlanta community.