Meg Johnston Email & Phone Number

York, Gb

Columbus, Oh, Us

Columbus, Ohio, Us

London, Gb

Took a short full-time career break to pursue hobbies and volunteering. I also worked for Rover and at a local coffee shop.

Columbus, Oh, Us

-Takes full ownership of technical support issues, including initial troubleshooting, identification of root causes, and making coding updates accordingly.-Serves as an escalation point to resolve issues fielded by Tier 1 support team.-Debugs and triages issues related to infrastructure and workflow stability improvement and identify optimization opportunities.-Makes recommendations and determine permanent solutions for Olive automations.-Ensures all issues are resolved or escalated to the proper resources while maintaining communication with relevant internal teams and customers.

Columbus, Oh, Us

-Investigated prior authorization issues and resolved them, using best practice methodology and utilization of multiple business rules-Promoted to a specialized team handling more complex prior authorization workflows needing solved in a more urgent manner-Communicated with healthcare providers, pharmacies, and insurance agencies to ensure medication requests were being processed correctly-Experience with JIRA, Confluence, and other project-based software

Columbus, Ohio, Us

-Visited the archives in-person and online to collect and organize information relating to Ohio State's history in the 60's and 70's-Used Excel and Dropbox to organize and collaborate with my research partner and professors to lay out the data so it could be better organized-Created and maintained the project's website, where our work was displayed using multiple pages and layouts-Interviewed individuals involved within the scope of the project, as well as editing the final video-Photography, creating layouts, and uploading digital content were also aconsiderable part of the position.

Part of a core staff that facilitates childcare each week.

Columbus, Ohio, Us

-Supported the film center by ensuring patrons were assisted in a timely, friendly manner.-Experience with multiple phone lines and email communication.-Helped run and update the film center website with new releases and event information-Event work: gallery openings and larger-scale events such as film festivals.

Assisted Dr. Keating in research regarding Ecuador’s political history and Constitution.

Worked in a core team of desk staff to assist residents and office staff in residence life.

(Summer internship before undergrad)-Edited the online database for the branch, eBoK (electronic book of knowledge)-Compiled spreadsheet data and other project contact with contractors-Experience with MatLab & data analytics software

Master Of Science - Ms, Software Development

Bachelor Of Arts - Ba, Psychology; Women'S, Gender, And Sexuality Studies