Mary Ellen Goese Email & Phone Number

Orange County, California, United States

Orange County, California, United States

- Implement strategic direction for top-line rooms revenue for a portfolio of eight hotels, including building the annual rooms revenue budget.- Maintain accurate 30-60-90 day rooms revenue forecasts, within a +/- 3% margin.- Analyze hotel industry data, market trends, and competitive hotel reports to execute financially impactful decisions. - Run the weekly revenue strategy meeting providing updates on forecasts, room rates, and production to the General Manager, Sales Leader, and Regional Corporate Team.- Directly oversee the Revenue Analyst by assigning projects, conducting training, and coaching.

Orange County, California Area

- Review and analyze financial profit and loss budgets, forecasts, and month end financial statements on a property and portfolio level.- Maintain Asset Management financial models and prepare all month-end reporting including actual/forecast comparisons and trend reports, group booking reports, and STR reports.- Complete ad hoc analyses as requested by the Chief Operating Officer and VPs of Asset Management including financial modeling for ROI projects to evaluate capital expenditures with business cases to support recommendations. - Create and streamline reports using Excel Vlookup, Index/Match, and Sumif functions. - Assist with preparation of monthly and quarterly financial review meetings presented to Senior Management.- Contribute to quarterly groundwork and research for Board of Directors meeting and earnings call.- Company contact for STR and assisted with comp set changes due to Marriott/Starwood merger.- Communicate regularly with Executive Members at each property strengthening the owner/property relationship.

Orange County, California Area

Orange County, California Area

- Directly oversaw the group reservations department, consisting of three group coordinators, through interviewing, training, developing, and coaching each team member.- Implemented new procedures for client communication, including cut-off notices, coordinator checklists, and contract turnover sheets which assisted in raising MPSI scores.- Managed 1,000+ room night groups and hotel buyouts by communicating directly with high-end clientele and being the main contact for room reservations, cut-off dates, room revenue requirements, pick-up reports, and attrition.- Ran the weekly pick up meeting; developed a new group pick up report that tracks group history, shows transient demand, and calculates percent to peak and percent to contract pick up.- Generated and distributed the weekly hotel operations forecast to the property.- Loaded new transient and corporate rates into Valhalla and audited rate plans as needed. - Utilized Crystal Reports to create personalized rooming lists and reports to accommodate the clients’ needs and monitor group stay thru availability ensuring accessibility for call in groups.

Pomona, Ca

- In charge of all reservations related questions and issues, including booking requests, cancellation and no show disputes, and amenity and VIP needs. - Maintain all group blocks and rooming lists by keeping organized paperwork, contacting and collaborating with the clients, running weekly cut-off meetings, charging group deposits and balances, and providing a bill for the clients in a timely manner.- Developed a new procedure for tour and travel business by reducing the number of employees needed for the booking process from 3 to 2 and increasing rates for 2013-2014 contracts between 3-5%. - Assist the Director of Revenue Management in statusing the hotel using TLPe, updating rates as necessary for all distribution channels, checking for rate parity using MarketVision reports, and loading new rates in the PMS.- Act as the Director of Revenue Management in their absence by leading RevMax meetings, approving group and transient rates, and turning bookings definite.- Prepared weekly reports including the 12 day operations forecast and the Strategy Report.

Pomona, Ca

- Engaged in resolving guest issues through implementation of hotel policies.- Acting Front Desk Supervisor for the W Hollywood for three weeks as part of Task Force for Starwood Hotels.- Worked as night auditor twice a week and was responsible for completing the nightly audit, monitoring the hotel as the supervisor on duty, and handling all guest issues.- Answered guest inquiries and concerns left on public websites in a professional manner on behalf of the General Manager.- Ran training sessions during monthly front office meetings, collaborated on making the weekly front office schedule, and conducted interviews and yearly reviews.

Pomona, Ca

- Responsible for executing superior customer service, checking guests in and out, and running necessary reports.- Assisted in monitoring guest service survey scores and responded to low scoring surveys as necessary.- Contributed to Six Sigma projects and conducted problem-solving techniques.

Master Of Business Administration - Mba

Activities and Societies: Member of Beta Gamma Sigma - International Business Honor Society

Bachelor Of Science, Hotel And Restaurant Management

Activities and Societies: Eta Sigma Delta International Hospitality Management Society and the Golden Key International Honour Society