Megan O'Neal Email & Phone Number

St. Louis, MO, US

St. Louis, MO, US

Supporting Therapy + Ancillary services at St. Louis Children’s Hospital

St. Louis, MO, US

• Achievements: RCM Employee of the Month - Feb. 2023HFMA Certified Revenue Cycle Representative (CRCR) - Nov. 2023
• Interview, onboard, and train new team members. Served as Finance Director's right-hand when the team was without a Manager.
• Managed maintenance and ongoing development of proprietary revenue cycle productivity tool - reduced the average time to fix bugs/issues from 1 week to < 8 hours. (The tool was sunsetted EOY 2023 once an Epic solution.
• Provide data analysis and reporting solutions to areas such as Health Information Management, Revenue Management, and Finance. Spearheaded the adoption of Power BI and was the first on the team to develop and publish.
• Organize process improvement projects - report cleanup and standardization, data dictionary creation, and task automation. Built cross-functional relationships with BIDS (Business Intel and Data Solutions) and was able.
• Work closely with Directors and other leadership to understand current reporting needs and gaps. Share new solutions with Ops teams during monthly and/or quarterly meetings to showcase what the Analytics team can create.

Edwardsville, Illinois, US

MKTG 525: Marketing Analysis & Applications for Managerial Decision MakingMKTG 563: Customer Relationship Management

Columbia, Missouri, US

• Increase efficiency and profitability through automation of processes across the company
• Develop Python code to integrate multiple systems and processes using postgreSQL
• Oversee and maintain systems for campaign activation, pacing and ongoing performance of client media across all platforms
• Utilize Google Tag Manager in tagging of client websites and Google Analytics + Data Studio for reporting
• Member of activities committee and book club, as well as a mentor to 1 employee

Lehi, UT, US

• Managed Member Services reporting on KPIs such as customer re-contact rate, handle time, cross-sell and retention rates, and more. Used SQL to gather and clean data and Tableau for visualization.
• Presented weekly report to VP of Member Services and other senior staff highlighting forecast variance and month-to-date contact center performance.
• Helped identify a gap in handle time by running an analysis that triggered the need to block ghost calls. This resulted in an 80% reduction in ghost calls and saved the business $100k+.
• Built cross-functional relationships with EDM, Data Governance, Marketing Technology, Finance, and Data Science. I spearheaded a project with Data Science on an algorithm that mines text data from agent notes to turn.

Salt Lake City, UT, US

Promoted to more challenging work after 7 months. I managed faculty/staff data, oversaw student data external reporting, and responded to frequent ad hoc requests from various colleges and departments on campus. I ran analyses that ultimately helped form strategic goals for the university.

Salt Lake City, UT, US

• The Office of Budget & Institutional Analysis (OBIA) is the driving force for analytics at the University of Utah. OBIA gives data a voice and contextualizes decisions with empirical evidence. I worked on the reporting.
• Extracting and analyzing data using SQL and Excel
• Creating and updating visually appealing and easy-to-navigate data visualizations using Tableau
• Assisting in the submission of reports to IPEDS (Integrated Postsecondary Education Data System) and USHE (Utah System of Higher Education)
• Responding to ad hoc data requests from colleges and departments, when needed

Columbia, MO, US

2017-2018:Teaching Assistant for Samuel M. Walton Distinguished Professor of Marketing, Detelina Marinova, and Associate Professor of Management, Tim Waid. For these professors I proctored exams, graded assignments, created lecture materials, held office hours, and assisted PhD students with research.2016-2017:Graduate Assistant for the Centennial.

Lisle, Illinois, US

• Managed internal communication across 3 departments to execute media buys of 20+ client divisions
• Reviewed all reports, recommendations, and deliverables for accuracy and usefulness prior to presentation to client
• Interpreted client demands both tactically and strategically, and communicated directly with appropriate members of the Client Support Services team to meet specific client needs

Lisle, Illinois, US

• Lead analyst for 3 major retail accounts responsible for maintaining the clients' print media buy and overseeing 1 direct report
• Assisted in making profitable newspaper advertisement decisions through market analysis - analyzed over 100 stores in 15+ markets
• Oversaw quantity and distribution issues, 250+ grand opening store analyses, and "Black Friday" coupon versioning project
• Member of the Analysis Training Committee -- a group of employees who assist in revising and improving training of new analysts in the department

Lisle, Illinois, US

• Developed Media recommendations utilizing various methods including sales, scoring, traffic patterns, competition, local market insight and advanced demographic profiling
• Assisted in implementation of new media buys through exportation of analysis data and/or seasonal updates
• Worked directly with vendors and account service team to optimize client goals using approved methodology

Master Of Business Administration (M.B.A.), Marketing Analytics

Bachelor Of Science In Business, Marketing