Meg Ragan, Mpa Email & Phone Number

• Information system administrator for 17 departments and 1400+ staff members providing oversight and management of cross-functional teams and projects including:
• Evaluation of application system functionality and UX
• Enterprise web application system management
• Budget planning, backlog growth and software contract management
• Digital application procurement (RFP), contract negotiation and bid management
• Staff, consultant and vendor management

• Led the Joint Information Center (JIC) across multiagency stakeholders for wildfire and pandemic emergency incident activations. Developed communication continuity through operational meetings and toolkits that.
• Led operational communication stakeholder groups
• Interpretation of Executive Orders
• Facilitated stakeholder groups to provide multicultural and multigenerational outreach

Napa, California, United States

• Led the Joint Information Center for stakeholders across multiple disciplines during public health activations such as utilities, law enforcement, education and government, with additional responsibilities including:
• Communications for wildfire preparedness, response and recovery
• Digitization of government e-services
• Communication for emergency incidents: pandemic, wildfire, utility outages and hospital evacuations
• Development of the virtual Local Assistance Center… Show more Led the Joint Information Center for stakeholders across multiple disciplines during public health activations such as utilities, law enforcement, education.
• Development of the virtual Local Assistance Center (LAC)

• Communications management supporting 150,000+ community members during the COVID-19 Pandemic including:
• Critical life safety messaging via the Integrated Public Alert and Warning System (IPAWS)
• Emergency digital services manager
• Design and launch of a virtual local assistance center for response and recovery cycles
• Emergency evacuation and repopulation collaboration through alert and warning and geospatial (GIS) systems
• Interpretation of Executive Orders and Mutual… Show more Communications management supporting 150,000+ community members during the COVID-19 Pandemic including:

• 2014 South Napa Earthquake response and recovery:
• Nixle alert and warning messaging
• Web content management
• User analytic reports
• Technology system procurement
• Digital user and system usage presentations for boards, committees and commissions

Napa, California, United States

• Led multifunctional teams (tech support, project managers, customer service representatives and product developers) serving account and project management for 580 direct-to-consumer websitesThe software provided.
• Managed project portfolio exceeding 1M in… Show more Led multifunctional teams (tech support, project managers, customer service representatives and product developers) serving account and project management for 580.
• Managed project portfolio exceeding 1M in revenue
• Project manager for NetSuite Keynote Presentation
• Project Manager for website launch for Undercover Boss episode airing
• Domestic and international software contract and application management Show less

Napa, California, United States

• Implement software applications to enhance workflows and business goals to increase efficiency and organizational effectiveness. I worked with domestic and international client facing teams to successfully implement.
• Domestic and international software application implementation and training
• Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build functionality… Show more Implement software applications to enhance workflows and business.
• Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build functionality requirements.
• Communicated effectively with team members to deliver updates on project milestones and deadlines
• Managed project portfolio exceeding 1M in revenue.

Napa, California, United States

• Served as the customer's project manager for the software adoption of eWinery Solution's software application. This role required collaboration with the sales department to understand the specification and.
• 35+ Domestic software application implementations completed
• Upon go-live perform onsite training and develop custom software documentation manuals
• Communicated effectively with team members to deliver updates on project milestones and deadlines
• Managed procurement and contract project portfolio exceeding 400K in revenue.
• Responsible for developing end-to-end project status reports and presentations

Sonoma, California, United States

Served as a guest speaker for the business program at Sonoma State University. The session's objective addressed technology adoption and the impacts of digitization to the direct-to-consumer channel for the wine industry.

School Of Global Studies And Security, Master Of Public Administration - Mpa, Concentration In Emergency And Disaster Management

Activities and Societies: Dean's List, Golden Key International Honor Society

Project Management

Bs, Sociology, Education Technology

Activities and Societies: Honor Society, Alpha Delta Kappa

Associate Of Arts And Sciences - Aas, Natural Sciences And Mathematics

Associate Of Arts - Aa, Humanities And Fine Arts