Erin Divinagracia Email & Phone Number

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

〰️Provided excellent customer service and compassionate care to patients visiting the eye surgery centre, ensuring they felt comfortable and supported throughout their experience.〰️Proficient in managing appointment calendars, scheduling surgeries, consultations, and follow-up appointments efficiently, while prioritising urgent cases and accommodating patient preferences.〰️Handled administrative duties such as patient registration, billing inquiries, and maintaining accurate patient records in compliance with healthcare regulations.〰️Excellent communication skills both over the phone and through email, promptly addressing patient inquiries, scheduling changes, and providing necessary information with professionalism and courtesy.〰️Managed a fast-paced reception area, handled multiple tasks simultaneously, prioritised workload effectively, and maintained efficiency even during peak times.〰️Adhered to strict patient confidentiality protocols and compliance with GDPR to safeguard patient privacy and maintain the integrity of medical records.〰️Displayed empathy and compassion towards patients experiencing anxiety or discomfort, offering reassurance and support to alleviate their concerns and create a welcoming environment.〰️Keen attention to detail in verifying patient information, accurately documenting appointments, and ensuring all necessary paperwork is completed correctly to facilitate smooth patient experiences.〰️Comfortable using computer systems, electronic medical records (EMR) software, scheduling software, and other office tools to perform reception duties efficiently and accurately.

Wales, United Kingdom

〰️Helped create and manage engaging content across various social media platforms using Canva.〰️Familiar with major social media platforms (such as Twitter, Facebook, Instagram and LinkedIn) and their unique features.〰️Interacted with the online community professionally and provided timely assistance.〰️Capable of adapting to trends, collaborating effectively, and maintaining brand consistency.〰️Assisted in the coordination and execution of social media campaigns, including brainstorming ideas, creating content calendars, and monitoring performance.

Cardiff, Wales, United Kingdom

After a couple of months working for Oliver Bonas I successfully transitioned into a store supervisor which bought on new responsibilities.〰️Overseeing all aspects of store operations.〰️Setting sales goals and implementing strategies to achieve them.〰️Supervising a team of retail staff.〰️Training and developing employees to deliver excellent customer service.〰️Analyzing sales reports and implementing improvements to maximize profitability.〰️Creating visually appealing displays to showcase products.〰️Arranging merchandise according to brand guidelines and current trends.〰️Ensuring the store layout is optimized for traffic flow.〰️Collaborating with marketing and sales teams to support promotions.〰️Maintaining inventory and coordinating product replenishment.

Cardiff, Wales, United Kingdom

My career in Oliver Bonas began as a Christmas temp. I was there to support operations during this peak season and help provide the best service to our customers.〰️Operating the cash register and processing transactions.〰️Handling cash, credit cards, and other forms of payment accurately.〰️Resolving pricing or payment discrepancies.〰️Stocking and replenishing merchandise on the sales floor.〰️Maintaining cleanliness and organization of the store.〰️Providing product information and recommendations.

Cardiff, Wales, United Kingdom

I started off my career in Mercure as a F&B server in the main restaurant working under a very fast-paced environment, catering to hundreds of customers a day. On peak months we would get 300+ guests in the restaurant so we had to work as quickly and efficiently as we could. I have also worked under our C&B department which would host events for up to 600+ guests. Sometimes we had to work through simultaneous ongoing events so multi-tasking was an essential skill for the role. One major event during my career in Mercure would be when we hosted the Real Madrid team during their stay in 2017. A lot of prep and services were done during the time to offer the best customer service. 〰️Worked in a fast pace environment while engaging with members in a fast and friendly manner.〰️Assisted in maintaining the preparation of food and service areas in a sanitary condition at all times.〰️Used a computer system and paper chits, trained in using various payment methods for members.〰️Operated Bar and Restaurant simultaneously during peak days. 〰️ Prepped restaurant, event halls and conference rooms for all occasions.