Senior Ux Designer
Oakbrook Terrace, Illinois, Us
• Architected the On Demand experience on multiple platforms for Redbox's digital streaming service, resulting in 26% improvement in customer satisfaction on Smart TV's.• Crafted experiences on multiple platforms with several development teams, resulting in features like Redbox Free Live TV, which released on 7 major platforms in a 7-day period, and led to a 2020 Redbox Product All-Star Award.• Tested and designed features across multiple platforms, including mobile apps, responsive web, kiosk, and smart TVs, resulting in a 68% improvement in total customers for Redbox FREE. • Created standard design patterns and visual components for the Redbox design system FOCUS, resulting in a comprehensive set of standards for the organization.• Moderated and analyzed usability studies for multiple platforms, including an internal customer service tool, resulting in System Usability Scores improving 12% year over year.