Meg Vais (She/Her) Email & Phone Number

New York, NY, US

Working with financial clients to understand complex workflows and create solutions for wealth management platforms, sales CRM's, and other related experiences.Cofounded the User Research Center of Excellence, ensuring colleagues have access to high-quality research planning and tools.Creating conceptual prototypes for user testing and further buy-in from.

Oakbrook Terrace, Illinois, US

• Architected the On Demand experience on multiple platforms for Redbox's digital streaming service, resulting in 26% improvement in customer satisfaction on Smart TV's.
• Crafted experiences on multiple platforms with several development teams, resulting in features like Redbox Free Live TV, which released on 7 major platforms in a 7-day period, and led to a 2020 Redbox Product All-Star.
• Tested and designed features across multiple platforms, including mobile apps, responsive web, kiosk, and smart TVs, resulting in a 68% improvement in total customers for Redbox FREE.
• Created standard design patterns and visual components for the Redbox design system FOCUS, resulting in a comprehensive set of standards for the organization.
• Moderated and analyzed usability studies for multiple platforms, including an internal customer service tool, resulting in System Usability Scores improving 12% year over year.

Chicago, Illinois, US

• Created an outstanding user experience for current and future customers of digital advertising software.
• Engaged with users to understand their needs, wants, and preferences.
• Collaborated with product management, UI design, and developers to create an optimal software experience using agile methodologies.

Armonk, New York, NY, US

• Designed wires, workflow, and specifications for the predictive analytic portion of IBM Watson Analytics.
• Lead software design and user experience for the IBM SPSS Analytic Catalyst product.
• Created the experience for a new product, resulting in comprehensive user personas and user stories, interface design, glide paths, and user feedback.
• Collaborated with an international team of Developers and SME’s using agile development.

• Designed input dialogs and the resulting syntax for new analytic procedures in SPSS Statistics and Modeler.
• Designed, organized, and analyzed user feedback sessions.
• Collaborated with multiple teams to design a standard interface for different products.

Northbrook, Illinois, US

• Supported engineers in answering questions regarding human factors and ergonomics activities.
• Conducted various literature searches and compiled information regarding user behavior and perceptual cognition.

Auburn Hills, MI, US

• Secured and managed projects relating to human factors, HMI, usability, and ergonomics for different automotive brands.
• Identified and researched issues of driver distraction, learning, comfort, and usability for passenger and commercial vehicles.
• Created concepts and evaluated prototypes and software programs.

Master Of Science, Psychology

Bachelor'S Degree, Psychology