Meg Wick Email & Phone Number

Phoenix, Az, Us

El Segundo, Ca, Us

El Segundo, Ca, Us

Minnetonka, Mn, Us

*Partner with business, operations, vendors and IT teams to bring to life product solutions that meet the needs of stakeholders*Focused experience in member, billing and client management capabilities, with direct accountability for over one million members*Lead and collaborate with three highly technical product teams focused on integration, APIs and backend system processing*Write epics and support the scrum teams as they refine into features and user stories in a prioritized backlog that meets the requirements of a diverse and cross-segment group of stakeholders*Create and maintain the capability vision, roadmap and backlog for three products that span lines of business, systems and stakeholders*Ensure corporate transformation and growth initiatives are appropriately aligned to the product vision*Encourage innovation and empower three scrum teams to meet the program increment and sprint goals*Took on the responsibility of capacity and resource planning to meet company goals around maturation of project intake and demand management practices*Experience using MS Office, Visio, Apple Apps, ServiceNow (multiple modules), VersionOne, Confluence and Azure DevOps

Minnetonka, Mn, Us

*Supported a team of 20 in their sprint goals, achieving an average of 90% delivery each sprint*Conducted sprint ceremonies, assisted with user story development and prepared for program increment planning by ensuring the Product Owner’s priorities were incorporated, communicated and executed*Encouraged a newly forming team to develop as a group by leading team building activities and completion of a working agreement*Communicated to all levels of the organization clearly and honestly to encourage trust and continued support of the team and the Agile framework, including reporting sprint metrics regularly*Managed a department-wide project to implement software to integrate project and incident time-tracking and complex financial reporting using traditional project management methodologies while also incorporating iterative development cycles

Minnetonka, Mn, Us

*Planned and managed department projects applying appropriate project management methodologies*Product owner and first point of contact for document management software issue resolution, software upgrade project planning and execution, and training and troubleshooting for team of coders*Team representative and manager for project workgroups, for example a company-wide pharmacy vendor transition that included complete process redesign and setup and audit of over 2500 unique benefit plans*Managed a multi-department project for Communications, Human Resources and Customer Service teams, successfully accomplishing the goals of the cross-functional team and reinvigorating a failing project*Created business requirements for IT projects and worked closely with IT partners to achieve successful implementation and see projects through the entire lifecycle*All previous responsibilities related to contract work continued to apply

Minnetonka, Mn, Us

*Managed contract development through all stages by applying knowledge of business standards and practices and custom employer group specifications*Product Owner for document management software, including multiple opportunities to represent Medica at Cincom Document Solutions Customer Conferences to present Medica’s success story and join a panel on digital transformation*Supervised a team of ten during a team member’s extended absence, successfully fostering a productive, efficient workplace, and supervised a team of interns to help them achieve internship goals, grow their professional experience, and expand their network*Create and maintain training guides specific to department’s needs and trained team members to use document management software to ensure all resources are used to full potential*Present demonstrations company-wide to promote interest in utilizing document management software*Developed a process to better organize the creation and proofreading of contracts that saved over 80 hours of work leading up annual deadlines*Research, analysis and resolution for inquiries regarding benefits and contracts*Recognized by management and peers for high service excellence: Key Contributor Awards, Service Quality Star Awards, Spirit Awards*Acknowledged as a self-starter always looking for a challenge which led to the offer of a full-time position after two contract periods in 2006 and 2007

Minnetonka, Mn, Us

*Proofread for benefits, language and formatting errors in member policy documents and employer contracts*Used multiple software packages to update benefit contract templates based on filed documents in accordance with federal and state mandates and business decisions, specifically Microsoft Office and Cincom ID Solutions suite*Assisted in project work as assigned

Minneapolis, Us

*Develop copy recommendations and content for social media calendars*Edit and review books in preparation of publication and distribution*Consult on creative vision and direction for various client engagements including website design, email campaigns, social media campaigns and video content

Bachelor'S Degree, Art History, English

Certification, Project Management

Study Abroad, English Literature (British And Commonwealth)