Michael Hackett Email & Phone Number

St. Augustine, Fl, Us

St Augustine, Florida, United States

Poughkeepsie, New York

● Provided fast and friendly customer service; drove sales with a vast variety of in-store products and helped with store promotions.● Assisted with new-employee training.● Considered department top-performer.

The Hague, South Holland, Netherlands

Served in a role that was primarily geared toward generating student leads for colleges and universities. Once leads were qualified I worked with each potential student in finding the right higher education program and school, and then coordinating with that schools admission staff to take over the admissions process.

Leiden, The Netherlands

Served as a professional staff member in the admissions area of Enrollment Services. High level of interaction with school administrators, prospective students and families, and university faculty/staff on a daily basis. This position’s primary goal is to insure the successful attainment of the University’s enrollment goals and CPE objectives immediately and over a span of time.● Contacted potential students via telephone, email, chat, in-person to discuss Webster’s programs in detail. Guided student through application process and ensured the student was well prepared for their graduate program. ● Worked with communications and marketing to coordinate the enrollment marketing plans and coordinated and implemented the Live Help customer relationship management tools. ● Assisted in the development and maintenance of the admissions office’s recruitment and marketing plan with the purpose of promoting the university’s visibility and general recruitment efforts at Graduate and Post-Graduate level.● Administered/developed effective budget items to facilitate enrollment goals. ● Maintained positive working relations with academic and student support offices including Financial Aid, Student Life, Residence Life, the Registrar, Business, and Student Accounts. ● Planned, attended and coordinated targeted recruitment programs and events, both on and off campus throughout the European region.

Rotterdam, The Netherlands | Phoenix, Usa

Enrollment Manager for Apollo Global (APOL), a publicly traded for-profit online education system with over 8000 employees and 250,000 students. ● Managed a diverse enrollment team of 28 advisors to assure university enrollment targets were met (targets were exceeded 21 of 24 months). ● Assisted advisors with their due diligence and admissions process partnering with other department to finalize enrollments and support long term retention and success for the student. ● Constructed stable, effective, high performing teams including creating team identities, implementing employee incentives, and creating high morale resulting in increased employee retention. The keys were employee involvement in decision-making, a sense of well-being among employees, friendly competition, and coaching and training to specific individual needs.● Facilitated and made presentations at education fairs throughout Europe to recruit quality students to UoP programs.

Amsterdam, The Netherlands

I was tasked to advise, educate, consult and support qualified potential students in achieving their professional and personal goals by enrolling in higher education programs. I enrolled for the University of Liverpool’s Master program offered online. I was successful in enrolling students to be part of an international, academic community that spans 29 countries throughout North America, Latin America, Europe, Asia, North Africa and the Middle East. ● Respond to new student inquires via phone, email, fax, and direct mail within 24 hours. ● Assess potential applicants via phone and determine if they are qualified to apply and enroll in various degree programs. Determine what sort of program they are interested in, when they anticipate starting their program, and assisting with financial information. ● Conducted financial information sessions and assist prospective and current students with a complete and accurate understanding of the gross and net costs of attending the university. ● Prepared and maintained progress, conversion and related reports on a weekly basis.

The Hague Area, Netherlands

I was awaiting my Residence Permit upon moving to The Netherlands and was unable to legally work during this time-frame. I used my time to explore opportunities, taking online courses, and most importantly learning about my new country of residence - customs, culture, language.

Concord, Nh

Concord, New Hampshire

Sales of advertising products in daily printed newspaper. I also served as the first and at that time the only online advertising representative selling all advert. space on the Concord Monitor.com.

Frankfurt Am Main Area, Germany

Conduct Law Enforcement Operations and Traffic Enforcement in the Frankfurt U.S. Military Community.

Liberal Arts And Sciences, General Studies And Humanities

School of General Studies

Professional Certificate, Human Resources Management And Services

10 month Graduate certificate.

Professional Certificate, Project Management

Six-month professional certificate for PMI Certification