• Ask the customer about the problem and solve it within a reasonable time limit and during the first contact.• Actively listen to customers, offer the appropriate products and services based on the customer’s needs.• Use the appropriate resources; programs and software to meet the customer’s demands.• Complete accurate transactions in effective and precise manner with an attention to detail.• Reach and attain sales objectives tailored to each client's needs to ensure that they are satisfied and content with the service provided.

• Implemented advanced threat detection strategies by leveraging MITRE ATT&CK framework to identify and counteract Tactics, Techniques, and Procedures (TTPs).• Took the lead in the development of use cases for Splunk dashboards that gave instant insights. Responsible forintegration of standard and non-standard logs in SIEM, making data analysis smoother, detection faster, and operations more efficient.• Implemented NIST framework, ensuring meticulous adherence to NIST 800-53 controls; utilized tech solutions to automate compliance processes, reducing security vulnerabilities.• Put strong Vulnerability Management strategies in place using advanced tools like Nessus and Rapid7.Conducted thorough assessments to find and fix security vulnerabilities.

• Providing continuous Application support with small enhancements to the Storenet application.• Monitoring to observe defined tasks and help the Build team fix issues accordingly.• Creating test scripts for build tasks (enhancements) and logging the test results using the HP ALM tool.• Proficient in utilizing the ServiceNow ticketing tool, well-versed in Agile project management and preparing weekly status reports.