I am an enthusiastic, passionate, and dedicated individual with experience in banking, administration, customer relations, and services. My detail-oriented approach and approachability have allowed me to determine long- and short-term strategies that enrich customer satisfaction, leading to improved customer retention and increased revenue. I hold a Graduate Certificate in Human Resource Management and a Certificate Degree in Bachelor of Business, Majoring in Accounting from University of Technology Sydney, Australia. I am skilled in people management, Microsoft Office, management-related skills, and organizational behavior. I thrive in fast-paced and challenging environments, believing in leading with empathy while adding value to both the business and the lives of the people I work with.