- IFCI Certified.- Masters in Business Administration with specialized in Marketing and Finance.- 7+ years of customers service in banking industry.- 3+ years of experience in team handling.- Received 8+ prestigious awards for excellence, highlighting a track record of outstanding performance and dedication.- 7+ years of experience, in utilize social media, tablets, smartphones, online tools, and applications for effective communication and engagement.- Proficient in leading lobby interactions, facilitating client conversations about banking services, recommending alternative banking channels, and delivering personalized banking and investment advice to meet individual client needs.-Proficient in handling 200+ transactions daily, ensuring seamless execution to meet customer needs efficiently and accurately.-Over 7 years of experience providing comprehensive support for operational activities, including inventory management, handling escalated service requests, diligent follow-up on customer applications, proficient in filing procedures, and overseeing opening and closing activities.-Proven ability to collaborate and excel in various team capacities.-Strong interpersonal skills, adept at building rapport and connections with customers.-Skilled in listening, problem-solving, and creatively addressing new challenges.