Selected as one of six institutions for Early Adopter Experience to train with Salesforce Program Architects on new Education Cloud Industry.Led Salesforce migrations to unify core business applications to Salesforce CRM (Blackbaud to NPSP, EDA and Slate to Education Cloud) to achieve 360 degree view of constituent data in a single system.Designed, configured, validated, and deployed “meaningful interaction” tracking using Salesforce flows to ensure follow up Task records are… Show more Selected as one of six institutions for Early Adopter Experience to train with Salesforce Program Architects on new Education Cloud Industry.Led Salesforce migrations to unify core business applications to Salesforce CRM (Blackbaud to NPSP, EDA and Slate to Education Cloud) to achieve 360 degree view of constituent data in a single system.Designed, configured, validated, and deployed “meaningful interaction” tracking using Salesforce flows to ensure follow up Task records are always linked to correct Opportunity, Account, and Contact objects or new records created as needed. Eliminating dropped opportunities.Architected datalake, disaster recovery, and data sharing systems using Python, SQL, Pandas, Salesforce, and Heroku, ensuring full backups with appropriate transformations for easy rebuild.Coded event-driven microservice to decouple complex system integration between Admissions and Student Information Systems using Salesforce Platform Events, Flows, and Apex.Achieved 0.93 F1 score using SpaCy to classify the posts of forum members and successfully profile users by the content they contributed or liked.Led human-centered research to discover new product suite to expand market-share. Conducted dozens of customer interviews, sketched solutions, led prototyping, and helped develop new digital offering. Show less

Managed $800K DevOps department servicing 150 staff and ~1000 on-campus and distance education students requiring full uptime.Reduced operational costs by 20% over 4 years while radically improving system/network security, capability, and efficiency.Project managed and problem solved the migration of every legacy system to better cloud alternatives, including WiFi expansion, copper phones to VoIP, and on-premises business apps to the cloud.