● Partnered with cross-functional teams and stakeholders to gather requirements and transform them into innovative technical solutions.● Designed and customized ServiceNow applications, including ITSM and custom modules, tailored to meet specific business needs.● Configured ServiceNow Notifications to optimize user experience and system efficiency.● Developed and maintained detailed documentation for ServiceNow configurations and processes, ensuring clarity and consistency.● Scripted form, field, table behaviors, and automated processes within ServiceNow using JavaScript, Glide Script to maximize efficiency.● Implemented Predictive Intelligence configurations by creating classification solutions and grouping them hierarchically to predict incident assignment groups.● Successfully migrated over a million table records between ServiceNow instances using scheduled scripting and API integration.● Streamlined the migration of millions of attachment files using a Python script on the MID server, facilitating the export of files to remote storage.