Relocated to New Zealand in August 2023 ✈️ 👨‍👩‍👧, expanding my skills in:• Cross-cultural communication• Problem-solving• AdaptabilityCurrently seeking 🔎 opportunities in:• Infrastructure Support Engineering• System Administration • IT Support Engineering• Cybersecurity EngineeringEngaged in professional development through courses and certifications 📜:• Learning Microsoft Configuration Manager, LinkedIn, Aug 2024•… Show more Relocated to New Zealand in August 2023 ✈️ 👨‍👩‍👧, expanding my skills in:• Cross-cultural communication• Problem-solving• AdaptabilityCurrently seeking 🔎 opportunities in:• Infrastructure Support Engineering• System Administration • IT Support Engineering• Cybersecurity EngineeringEngaged in professional development through courses and certifications 📜:• Learning Microsoft Configuration Manager, LinkedIn, Aug 2024• Prepare for the AWS Certified Cloud Practitioner (CLF-C02) Certification, Aug 2024• SOC 2 Compliance Essential Training, LinkedIn, Aug 2024• PowerShell: Automating IT Administration, LinkedIn, May 2024• Working with the PCI DSS 4.0 Compliance Requirements, LinkedIn, May 2024• Zendesk Customer Service Professional Certificate, Zendesk, Apr 2024• Career Essentials in System Administration Certificate, Microsoft, Apr 2024• Cloud Skill Challenge: Azure Infrastructure, Microsoft Ignite, Jan 2024• Microsoft Cloud Fundamentals: Administering Office 365 and Intune, LinkedIn Learning, Jan 2024• Cloud Skill Challenge: Microsoft Azure Fundamental AZ-900, Microsoft, Mar 2024• Learning ITIL, LinkedIn Learning, Nov 2023• Microsoft 365 Essential Training for Administrators, LinkedIn Learning, Nov 2023 Show less

The Iranian Privatization Organization (IPO) is a key agency driving economic reform in Iran by transitioning state-owned enterprises to the private sector. The IPO plays a massive role in enhancing market efficiency, promoting investment, and fostering economic growth.1. Managed Active Directory and Infrastructure Services: • Managed Active Directory for organizational efficiency, including GPO, DHCP, DNS, and WSUS. • Oversaw user management for 250+ accounts, handling… Show more The Iranian Privatization Organization (IPO) is a key agency driving economic reform in Iran by transitioning state-owned enterprises to the private sector. The IPO plays a massive role in enhancing market efficiency, promoting investment, and fostering economic growth.1. Managed Active Directory and Infrastructure Services: • Managed Active Directory for organizational efficiency, including GPO, DHCP, DNS, and WSUS. • Oversaw user management for 250+ accounts, handling creation, modification, deletion, permissions, and access control.2. Virtualization and Network Optimization: • Implemented VMware virtualization strategy, reducing hardware costs by 30%. • Designed and implemented logical LAN redesign to layer three, creating VLANs and Security Zones (e.g., DB, SRV, DMZ), improving network performance by 25% and enhancing security.3. Infrastructure Management and Monitoring: • Maintained and monitored physical and virtual infrastructure, including servers, storage, switches, and VMware environments. • Utilized Zabbix, ManageEngine OpManager, and Veeam ONE Monitor for proactive monitoring and performance optimization.4. Backup: • Implemented backup systems for local, tape, and remote storage, ensuring data integrity and disaster recovery preparedness.5. IT Operations Coordination: • Coordinated IMAC procedures to streamline IT operations and support organizational changes.6. System Updates and Security Compliance: • Ensured services and devices were updated and secured per vendor guidelines and best practices.7. Professional Development and Customer Satisfaction: • Enhanced monitoring systems and incident root cause detection capabilities, improving IT service reliability. • Achieved high customer satisfaction scores in IT support roles, demonstrating a commitment to delivering quality service. Show less

1. Technical Support and Customer Service: • Delivered daily technical support and customer service to over 250 end-users both in person and remotely, adhering to ITIL principles using Dameware Remote Support, RDP, and VNC. • Utilized the IT helpdesk system, including creating, tracking, and resolving incidents and request tickets.2. Preventive Maintenance, Inspections, and Upgrades: • Conducted regular preventive maintenance and inspections for 300+ PCs and… Show more 1. Technical Support and Customer Service: • Delivered daily technical support and customer service to over 250 end-users both in person and remotely, adhering to ITIL principles using Dameware Remote Support, RDP, and VNC. • Utilized the IT helpdesk system, including creating, tracking, and resolving incidents and request tickets.2. Preventive Maintenance, Inspections, and Upgrades: • Conducted regular preventive maintenance and inspections for 300+ PCs and peripherals, identifying potential issues and implementing creative solutions to prevent downtime. • Configured and maintained desktops and laptops to ensure devices were patched and updated regularly to maintain security and performance. • Successfully replaced over 200 PCs with All-in-Ones (AIOs), completing each setup in less than 15 minutes. This included installing and configuring the operating system, software installation, user document restoration, and network configuration.3. Network Maintenance and Performance Monitoring: • Maintained LAN, WAN, and Wi-Fi networks, including setting up, troubleshooting, and monitoring the performance of networks, switches, routers, and wireless access points using Zabbix and ManageEngine OpManager. Show less

• Optimised Virtual Infrastructures: Enhanced stability and efficiency by fine-tuning VMware environments, including resource allocation and overall system health.• Managed Server Migrations: Led successful physical-to-virtual server migrations using VMware vSphere, ensuring smooth transitions and minimal downtime.• Installed and Configured VMware ESXi and vCenter: Performed installation and configuration of VMware ESXi hosts and vCenter Server, enabling effective management and… Show more • Optimised Virtual Infrastructures: Enhanced stability and efficiency by fine-tuning VMware environments, including resource allocation and overall system health.• Managed Server Migrations: Led successful physical-to-virtual server migrations using VMware vSphere, ensuring smooth transitions and minimal downtime.• Installed and Configured VMware ESXi and vCenter: Performed installation and configuration of VMware ESXi hosts and vCenter Server, enabling effective management and orchestration of virtual environments.• Guided Virtualisation Setup: Provided expert guidance on VMware server configurations and best practices, supporting scalable and efficient virtual infrastructures to meet evolving business needs. Show less

• Updated all user desktop, laptop, and network servers with Active Directory Group Policies, Windows Server Update Services, and Antivirus• Managed operations and configuration of network infrastructure, including routers and switches

• Supported and maintenance of computer systems• Analysed, tested, troubleshooted, and evaluated existing network systems, such as the local area network (LAN) and the Internet.• Performed network maintenance to ensure networks operate correctly.

• Trained users on how to use new hardware or software.• Troubleshoot network problems and individual user hardware or software problems.• Set up or repair computer hardware and other devices, such as printers and scanners.

C++, VB.Net, Matlab, Network+