Abdullah Al Mehdi Email & Phone Number

Calgary, Alberta, Canada

• Troubleshoot and provide technical support over the phone to the customers.• Promote Shaw’s products and services through identifying customer needs• Troubleshoot computer technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the • Complete data input with a high level of speed and accuracy• Provide professional and knowledgeable service while delivering an exceptional customer experience

Toronto, Ontario, Canada

• Assisted M365 Enterprise partners and customers by taking the necessary steps to solve technical problems: identify causes, offer remote support using virtual machines, find solutions and deliver the winning recipe.• Assessed customer problems and build trust through technical advisor experience and use strong customer service skills to improve business-to-business relationships. • Tackled new technical challenges daily about security AAD, autopilot, device management or others. • Provided technical solutions to large companies around the world.

Toronto, Ontario, Canada

• Provided excellent technical support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience• Troubleshoot computer technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue• Used software to source and input customer data accurately as related to the inquiry

Toronto, Ontario, Canada

• Helped in stocking the shelves • Assisted customers with their inquiries

Windsor, Ontario, Canada

• Helped the staffs with technical troubleshooting and assisted by answering their questions via email and in-person • Helped setting up workstation and printers, also helped by solving the issues related to them.

College Diploma, Computer Systems Technician - Networking

High School Diploma