Planned, implemented, and tested software and hardware.Engaged in administrative planning, directing, and reporting. Configured and resolved issues with Apple devices. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.Researched and resolved issues/inquiries dailyInstalled Windows XP/Vista/7… Show more Planned, implemented, and tested software and hardware.Engaged in administrative planning, directing, and reporting. Configured and resolved issues with Apple devices. Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.Researched and resolved issues/inquiries dailyInstalled Windows XP/Vista/7 and Server 2008 R2.Created Organizational Units, User Accounts, Groups, and assigned NTFS permissionsInstalled Virtualbox and created multiple VMs and installed Windows Server 2008 R2 and Windows 7 64bit and configured the VMs to participate in network requirements Show less

Reviewed network settings and made immediate updates, which improved overall security measures.Backed up company data on a regular basis, which proved effective in successful recovery when malware hit the network.Designed strategic plan for component development practices to support future projects.

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Coordinated with systems partners to finalize designs and confirm requirements.Designed strategic plan for component development practices to support future projects.