🚗 Enhance customer satisfaction: As the After-Sales Director, I strive to exceed our customers' expectations. I oversee the service and support teams, ensuring that every interaction at our dealership is marked by courteous, prompt, and reliable service.🔧 Manage service operations: I am responsible for planning, organizing, and supervising all activities related to after-sales service. This includes maintenance, repairs, recalls, and technical campaigns, ensuring that our teams meet high-quality standards.💡 Innovate and optimize processes: I am always on the lookout for new opportunities to improve our after-sales service. By collaborating with different teams, I develop and implement innovative processes to increase operational efficiency and deliver an unparalleled customer experience.📈 Achieve performance goals: As a member of the management team, I actively contribute to the development of the company's strategic objectives. I establish key performance indicators (KPIs) to measure our success and consistently strive to surpass them.👥 Mentor and develop talent: I believe that success relies on a motivated and skilled team. As a leader, I endeavor to foster a positive work environment where my team members can thrive and develop their abilities.

Deployment of Toyota Aftersales Methods and StandardsTraining; Warranty and Recall Campaigns supportDeployment of Network Development Strategy

Exco MemberDealer Network RepresentationAssess current and future Investor / Dealer representationIdentify and initiate appropriate business plans to expand the footprint of Nissan into Africa and to counteract competitive activitiesFull 'turn key" project, liaising with all affected partiesDealer Facility ManagementEnsure compliance to facility standards, including maintenance of signageReview / develop current facility standardsFranchise Standards CustodianAssist with buy/sell transactionsSource potential investors for new Investors / DealersPre-empt and/or active participation with all new NSC / Dealer appointments, including Dealer managementNew Dealer Set-upAssist new Nissan investors/partners in setting up Investors/Dealers within Area of ResponsibilityAssist new Nissan investors/partners with country specific legislation during initial stagesMarket Research Studies - Competitive EnvironmentInvestor Business Plan ApplicationsDealer systemsMaximise interface and connectivity between Investor / Dealer computer systemsReview all Dealer computer systemsPropose recommended enhancements

Dealer Network RepresentationAssess current and future Investor / Dealer representationIdentify and initiate appropriate business plans to expand the footprint of Nissan into Africa and to counteract competitive activitiesFull 'turn key" project, liaising with all affected partiesDealer Facility ManagementEnsure compliance to facility standards, including maintenance of signageReview / develop current facility standardsFranchise Standards CustodianAssist with buy/sell transactionsSource potential investors for new Investors / DealersPre-empt and/or active participation with all new NSC / Dealer appointments, including Dealer managementNew Dealer Set-upAssist new Nissan investors/partners in setting up Investors/Dealers within Area of ResponsibilityAssist new Nissan investors/partners with country specific legislation during initial stagesMarket Research Studies - Competitive EnvironmentInvestor Business Plan ApplicationsDealer systemsMaximise interface and connectivity between Investor / Dealer computer systemsReview all Dealer computer systemsPropose recommended enhancements

Business Development ManagerBusiness and Dealer Development:Managing the national dealership footprint in order to support sales and ensure adequate country coverageManagement of partners to secure Renault country coverageAnalysis of competitor network strategies using the geo-marketing analysis methodManaging network structure according to Renault needs Dealer Management:Management of dealer agreements and accountsManaging and developing tools to track dealers performanceSetting and management of dealer sales and market share targetsCalculating dealer variable remuneration based on targets achievementDeploying the Renault Store concept in order to increase sales and enhance the quality perception of the brand by customersDeploying and updating the Dealer View management tool for field staff and dealersSales and Market Analysis:Analysis ,Compilation and Distribution of sales reports on a monthly basisMarket Performance Analysis - Using the TIV measurementProduct Planning Management (Crosse Functional Role since Jan 2015):Forecasting sales based on brand plans, market factors and past sales achievementsForecasting market evolutionManaging sales allocations according to Renault France rulesLead Management (Crosse Functional Role since Sep 2015)Managing a team of 3 agents in order to convert sales leads in sales

Product Analysis and Pricing:Managing product life cycles in order to ensure sales targets achievements and profitabilityCompetitor Product AnalysisProduct Technical SpecificationRange definitionDefining product profitability according to company targetsPositioning product pricing against competitionProduct Portfolio:Captur, Fluence, Scenic, Koleos, Kangoo, Trafic

Responsible for animation of Methods Experts.Updating repository of all Methods and Standards of the department and push to countries.Adapting Methods to countries.Benchmark of After Sales Competitors Services.Studies of Costumers Expectations for New Countries.

Quality Engineer for Plastics Product in Automotive.Creating Functional Analysis and FMEA Product.Quality Monitoring: internally and with customers.

Responsible for T.S.M. (Toyota Service Management):Establishment of the concept of continuous improvement (Kaizen). Improved monitoring of repair orders, management of spare parts store and communication between the different trades of the after sale service.Workshops reception: making appointments, planning management, billing, quotes and explanations of interventions to clients.Technician: diagnostic, mechanics and fast service.Part salesman.