Mehdi Rabbani Email & Phone Number

Turkey

Proactively maintained seamless customer site operation by leveraging monitoring tools. Expertly addressed support tickets through ServiceNow, fostering timely issue resolution. Collaborated closely with development teams to troubleshoot effectively and implement solutions. Kept meticulous documentation for application configurations and issue resolution procedures. Delivered weekly incident reports, providing a comprehensive overview for systematic oversight.

Montreal, Quebec, Canada

• Provided support for Linux servers (Ubuntu, Red Hat, and CentOS) in a 24/7 rotation.• Performed daily administration activities to maintain the Linux environment.• Troubleshot and resolved issues with the VMware vSphere-based infrastructure.• Managed user accounts, permissions, and access.• Worked with protocols such as SSH, Telnet, FTP, TCP/IP, DHCP, and remote connection software.• Answered user's and customer’s queries.

Tehran, Tehran Province, Iran

Diagnosed and resolved technical issues related to applications, ensuring minimal downtime.Provided timely support to end-users, addressing queries and issues.Conducted routine maintenance activities to optimize application performance.Managed and documented incidents through a structured process.

Tehran, Tehran Province, Iran

Developed Technical and Commercial Proposals.Tracked marketing activities and sales opportunities in CRM.Analyzed customer Material Requisitions and Design Specifications.Provided costing estimation for quotations.Conducted S.W.O.T Analyses studies.

Mobile Application Development

Aec, Cisco Networking

Vocational Diploma, Customer Service

Bachelor Of Engineering, Mechanical Engineering