Experienced IT Support Technician providing technical assistance and problem-solving skills to ensure seamless IT operations. Proficient in diagnosing and resolving various hardware, software, and network issues. Completed a Diploma in Customer Service, offering strong customer relationship skills with remarkable integrity and work ethic. Committed to delivering top-notch customer service.
Afzar
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Application Support AnalystAfzar Apr 2022 - PresentTurkeyProactively maintained seamless customer site operation by leveraging monitoring tools. Expertly addressed support tickets through ServiceNow, fostering timely issue resolution. Collaborated closely with development teams to troubleshoot effectively and implement solutions. Kept meticulous documentation for application configurations and issue resolution procedures. Delivered weekly incident reports, providing a comprehensive overview for systematic oversight.
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It SpecialistPrime Technology Solutions Nov 2014 - Mar 2022Montreal, Quebec, Canada• Provided support for Linux servers (Ubuntu, Red Hat, and CentOS) in a 24/7 rotation.• Performed daily administration activities to maintain the Linux environment.• Troubleshot and resolved issues with the VMware vSphere-based infrastructure.• Managed user accounts, permissions, and access.• Worked with protocols such as SSH, Telnet, FTP, TCP/IP, DHCP, and remote connection software.• Answered user's and customer’s queries. -
Application Support SpecialistO2 Apr 2012 - May 2014Tehran, Tehran Province, IranDiagnosed and resolved technical issues related to applications, ensuring minimal downtime.Provided timely support to end-users, addressing queries and issues.Conducted routine maintenance activities to optimize application performance.Managed and documented incidents through a structured process.
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Sales EngineerMfs Dec 2008 - Apr 2012Tehran, Tehran Province, IranDeveloped Technical and Commercial Proposals.Tracked marketing activities and sales opportunities in CRM.Analyzed customer Material Requisitions and Design Specifications.Provided costing estimation for quotations.Conducted S.W.O.T Analyses studies.
Mehdi Rabbani Skills
Mehdi Rabbani Education Details
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Mobile Application Development -
Cisco Networking
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John F. Kennedy Business CenterCustomer Service -
Mechanical Engineering
Frequently Asked Questions about Mehdi Rabbani
What company does Mehdi Rabbani work for?
Mehdi Rabbani works for Afzar
What is Mehdi Rabbani's role at the current company?
Mehdi Rabbani's current role is IT Specialist.
What schools did Mehdi Rabbani attend?
Mehdi Rabbani attended Cegep - John Abbott College, Cegep - John Abbott College, John F. Kennedy Business Center, Azad University (Iau).
What skills is Mehdi Rabbani known for?
Mehdi Rabbani has skills like Networking, Cisco Technologies, Technical Support, Customer Service, Windows Server, Windows 7, Active Directory, Vmware, Network Administration, Ccna, Mcsa, Voice Over Ip.
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Mehdi Rabbani
Head-Planning & Coordination Dept. Of Product Export Operations Div. At National Iranian Oil CompanyIran
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