Mary Hebert Email & Phone Number

Lynchburg, Virginia, United States

- Qualify new leads and sales opportunities through both strategic and targeted prospecting, generate call lists, and obtain client meetings.- Set and conduct in-person and virtual meetings with key influencers and decision makers; get results by asking appropriate questions that qualify business leads and take advantage of opportunities to create value and meet client needs.- Build strong relationships with customer contacts and ensure that client needs are met by thoroughly understanding their business priorities and pain points and suggesting appropriate products and services.- Win new accounts, expand existing accounts, and provide exceptional customer service to all active and prospective customers with technical and business acumen, poise, and a sense of urgency.- Maintain a database of leads and track all activity using customer relationship management (CRM) and Microsoft Office software to capture key metrics and optimize business performance.- Follow a disciplined sales operating rhythm to drive business development, increase future value proposition, and ensure effective execution.- Identify best practices for refining the company’s lead-generation playbook.- Report to the aftermarket sales director with weekly, monthly, and quarterly results.

Lynchburg, Virginia, United States

- Serve as primary point of contact for domestic and international customers by providing prompt sales quotations for parts, order entry, and invoices.- Research and resolve customer issues to include order status/delivery, estimates/quotations, and accounting concerns.- Process customer purchase orders, parts-related warranties, and issue credit memos when needed using Infor XA software.- Develop recommended start-up kits, spare parts lists, and equipment manuals for new integration equipment.- Engage in departmental production huddles to track existing orders and ensure all customer commitments are satisfied.- Maintain a clean and accurate record system of all customer accounts and key contact information.- Participate in weekly team touch meetings and assist the lead representative on site with special projects as assigned.

Lynchburg, Virginia

- Provided high quality customer service to and engaged professionally with agents, customers and internal company contacts whether over the phone, through e-mail or directly within the Life & Annuity division. - Processed a variety of requests including but not limited to Billing/Bank changes, Policy changes, Audit reviews, and Annual billing reports. - Handled complaints, provided appropriate solutions and alternatives in a timely manner and followed-up to ensure resolution. - Contributed to team effort by accomplishing daily/monthly service-related goals for the business. - Collaborated with QA, Leadership and other departments to drive change through shared goals and eliminate waste in processing. - Built sustainable relationships of trust through open and interactive communication both internally and externally. - Maintained records of customer interactions, managed customer accounts and filed documents. - Participated in team and departmental meetings, as needed.

Lynchburg, Virginia

- Provided administrative and accounts payable/receivable support to plant supervisors, maintenance and grounds personnel on-site.- Tracked supplier invoice/purchase orders, managed outside vendor records and mailed month-end travel and fuel expenses for all departments throughout the University.- Managed current utility records and tracked renewable energy certificates earned using Microsoft Excel software.- Prepared documents, tracked departmental expenses, and answered incoming customer and vendor calls as needed.- Assisted with a variety of administrative duties included but not limited to ordering office supplies, stock inventory management, file maintenance and office organization.

Bachelor Of Fine Arts - Bfa

Associate Of Arts And Sciences - Aas