Mehedi Hasan Email & Phone Number

Tiger’S Den, Gulshan 1, Dhaka, Bangladesh

Manage portfolio of1. Digital Solutions, MicroServices and Middleware 2. Value Added Services (VAS) Solutions3. Customer Value chain Management Solutions4. B2B ICT Solutions5. Custom Software Development6. Customer NPS Management Solutions7. Drive AI Initiatives

Tiger’S Den, Gulshan-1, Dhaka, Bangladesh

o Lead Application Development and Digital Solutions functions of the organization.o Lead Application Maintenance functions for the developed software following O&M best practices.o Manage demands vs capacity along with stakeholders’ expectations.o Manage digital and in-house development projects maintaining time, cost and quality.o Define, measure and control AD SLAs and KPIs to ensure committed service.o Deliver fast quality software maintaining agile methodology and Security guidelines.o Define and implement testing strategy of the project with predefined quality metrics. o Securely maintain software assets ensuring SOD, version control and backup.o Ensure resource engagement, productivity, skill development and performance evaluation. o Perform or direct research on industry trends, breakthrough products and make strategic and tactical recommendations.o Prepare strategy inline with company goal and drive time accordinglyo Exercise annual budget considering all existing components, forecast, roadmap and assumptions.o Manage vendors/partners and ensure governance.o Select best solutions and partners to serve certain business requirements.

Dhaka, Bangladesh

o Lead ITSM functions for Grameenphone account.o Lead operations governance and contribute to operation strategy.o Manage service level as per contract and maintain business relationship.

Dhaka, Bangladesh

Customer: Grameenphone – BangladeshResponsibilities:o Lead service control, service monitoring, command center and application environment management. o Manage delivery quality, delivery excellence and customer experienceo Contribute in operation governance and operation strategyo Manage team, skill set and workload, increase efficiency and keep motivation levelo Ensure 24X7 L1 functions and effective communication for the client.o Managing organization’s SLA and KPI; providing trend and forecasting to top management.

Dhaka, Bangladesh

Customer: Grameenphone – Bangladesh (BU of Telenor)o Leading IT systems' Release, Configuration and Capacity Management function. o Leading IT systems' Environment Management function which includes- Ensuring healthy environment for applications, identify GAPs and mitigate through industry best practices.- Ensure strong focus on regular health-check, periodic maintenance, effective purging, proper backup with high-availability and healthy HW utilization in refreshed HW.- DEV & TEST environment managemento Ensuring O&M service delivery of Manage Engine (ITSM & Monitoring tool).o Managing a small team

Oslo, Norway & Dhaka, Bangladesh

Customer: Telenor - Norway, Grameenphone - Bangladesho Ensuring deliveries as application lead of Revenue Assurance system.o RA application maintenance.o AD requirement analysis, estimation, design; manage development, testing and release.o Identifying system impact for projects, documenting system specific requirements.o Collaboration with IDC and Accenture Norway colleagues of same project.o Keeping close relation with customers.o Managing a cross cultural team located in different geographic location.

Dhaka, Bangladesh

Customer: Grameenphone – Bangladesh, Summit Group - Bangladesho Revenue Assurance and Fraud Management solution design, development and maintenance.o Interconnect mediation system design and development.o RAFM solution harvesting plan preparation and support pre-sale for new business.o Presenting demo/solution feature to prospected customers/partners.o Mentoring the team, increasing throughput by operational excellence.o Hardware forecasting and ensuring efficient hardware utilization and performance tuning.

Dhaka, Bangladesh

Customer: Grameenphone - Bangladesho Prepaid and Postpaid provisioningo Support & maintenance of Comptel InstantLink provisioning systemo InstantLink implementationo Postpaid billing system BSCS GMD and VMD maintenanceo L3 support for customer’s provisioning problemo Support & maintanance of content provider integration applications

Dhaka, Bangladesh

Customer: IT Global Net - Japano Requirement analysiso Designo Developmento Unit testingo Deployment

Master Of Science (M.S.), Computer Science & Engineering, First Class (Equivalent To A+)

Bachelor Of Science (Bsc), Computer Science & Engineering, First Class (Equivalent To A+)